Service Engineer & Customer Support

Service Delivery Excellence at Machinewiz in Ahmedabad

Join Machinewiz as a Service Engineer & Customer Support specialist in Ahmedabad, India. This permanent role is ideal for ambitious engineers seeking to excel in a dynamic service delivery environment. You will play a crucial role in ensuring client satisfaction through expert technical support and system management.

Key Responsibilities:

• Collaborate with clients to understand and fulfill their evolving requirements in the field.
• Oversee the installation, reception, and configuration of servers, networks, and critical equipment.
• Monitor data communication, troubleshoot issues, and diagnose malfunctions in systems, equipment, and software.
• Manage and maintain system access controls.
• Perform remote system monitoring and maintain comprehensive documentation.
• Interpret and verify electrical designs and drawings.
• Remotely configure edge controllers and new devices on-site.
• Establish seamless communication between field devices and edge controllers using various protocols, including Phyton, Modbus, OPCDA, and OPCUA.
• Analyze and log data through SQL Server.
• Execute post-installation tasks, including panel wiring and termination checks.
• Conduct on-site client visits as necessary.
• Apply innovative planning and thought processes to meet client requirements during system commissioning.

Required Skills & Qualifications:

• Proven ability in deploying and troubleshooting edge controllers and web servers.
• Strong understanding of critical processes and technical requirements.
• Proficiency in defining and documenting system design specifications.
• Solid knowledge of systems design theory and methodologies.
• Expertise in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with networking technologies: TCP/IP, LAN, WAN, MPLS, Frame Relay, Wireless, Fiber Optic, Remote Access, Switches, Routers, Firewalls, Gateways, Bridges, and Hubs.
• Working knowledge of Linux and Phyton.
• Excellent documentation, reporting, and communication skills.
• Ability to build and maintain strong client relationships.
• A commitment to quality and timely work completion.
• A proactive approach to learning project requirements quickly.
• Strong presentation skills and the ability to share knowledge with junior engineers.
• Adaptability to evolving technical hypotheses and environments.
• A collaborative team player attitude.

If you are a dedicated Service Engineer with a passion for customer support and a knack for complex technical challenges, we encourage you to apply for this exciting opportunity in Ahmedabad.