Rayner Software•5h ago
Foundit
Service Engineer
Ahmedabad, India
Full Time
Mid Level
Full Job Description
Service Engineer - Ophthalmic Equipment | Ahmedabad, India
Rayner Software is seeking a dedicated and technically skilled Service Engineer to join our team in Ahmedabad, India. This permanent role focuses on the installation, maintenance, and repair of Phacoemulsification (Phaco) machines, essential equipment for ophthalmic surgeries. The ideal candidate will possess a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience in hospital or clinical environments.
Key Responsibilities:
- Install new ophthalmology equipment, specifically Phaco machines, at client sites across India.
- Conduct routine preventive maintenance, servicing, and on-site repairs of medical equipment in compliance with company guidelines and regulatory standards.
- Diagnose and resolve technical issues promptly to minimize equipment downtime.
- Provide on-call and in-person technical support to clients, efficiently handling complaints and service requests.
- Maintain accurate service logs, warranty records, and installation reports, ensuring data integrity in the CRM or service system.
- Train medical staff and end-users on proper equipment operation and basic troubleshooting.
- Collaborate with sales, Clinical Application Specialists, R&D, and logistics teams to ensure seamless product delivery, feedback, and service execution.
Required Qualifications & Skills:
- Education: Electro Engineer or Biomedical Engineer.
- Experience: Minimum of 2-3 years of experience with medical devices, with a preference for ophthalmic equipment.
- Proficiency in process improvement and quality management principles.
What We Offer:
- A comprehensive benefits package including a health and wellness allowance.
- Employee Assistance Program (EAP).
- Access to a global appreciation platform for recognizing colleagues.
- The opportunity to be part of an organization that makes a significant impact on people's lives.
Company
Rayner Software
Ahmedabad, India
Posted on Foundit