Service Engineer

Job Summary

We are seeking a highly motivated and technically adept Service Engineer to join our dynamic team in Ahmedabad, India. The ideal candidate will possess a strong engineering foundation and be responsible for delivering exceptional service and support to our valued clientele. This role is crucial for ensuring our dental equipment operates with maximum efficiency and effectiveness, contributing to improved patient care.

Key Responsibilities

• Perform installations, maintenance, and repairs of specialized dental equipment and machinery at customer premises.
• Provide expert technical support and troubleshooting assistance to clients, resolving issues promptly.
• Conduct regular inspections and execute preventive maintenance schedules to ensure optimal equipment performance.
• Meticulously document all service activities and compile comprehensive reports following service visits.
• Deliver training to customers on the proper usage, care, and maintenance of dental equipment.
• Collaborate effectively with the sales team to understand specific customer requirements and propose suitable technical solutions.
• Strictly adhere to all safety protocols and quality standards throughout service operations in Ahmedabad and surrounding regions.

Qualifications and Skills

• A Bachelor's degree in Engineering, preferably in Mechanical, Electrical, or a closely related discipline.
• A minimum of 2 to 7 years of professional experience in a field service or technical support role, ideally within the medical or dental equipment sector.
• Proven ability to diagnose and resolve complex technical issues with strong problem-solving acumen.
• Exceptional communication and interpersonal skills, enabling effective engagement with diverse customer bases.
• Proficiency in operating and utilizing various diagnostic tools and specialized software.
• Solid understanding of electrical and mechanical systems relevant to dental equipment.
• Flexibility and willingness to undertake frequent travel to customer locations within and around Ahmedabad.
• Demonstrated ability to work autonomously, manage time efficiently, and prioritize tasks effectively.