Senior Technical Program Manager

About the Role

Mastercard is seeking a Senior Technical Program Manager to join their Clearing Program team in Pune. This role focuses on analytic platforms and data needs, requiring a passion for coordinating and communicating across teams, managing risk, and prioritizing for your team. You'll work within an inclusive and nurturing culture that supports professional learning and development.

Responsibilities

• Own the end-to-end delivery of engineering projects for an existing technology product or program, from inception to completion.
• Proactively manage the delivery of engineering work through the engineering team and all dependent organizations.
• Report on progress, ensuring dependencies are covered and issues are escalated.
• Operate across teams and architectures, overseeing gaps in processes and systems, and removing blocking issues to ensure successful delivery.
• Plan and manage a group of related technology projects or activities.
• Gain a deep understanding of the design approaches and technologies utilized in the area.
• Focus on customer experience, build and delivery processes, and problem-solving.
• Work across multiple scrum teams, potentially cross-cutting across products, scrum teams, and/or technologies, or vertically focused on a single product or feature set.
• Align dependent organizations and remove/mitigate blocking issues.
• Work directly with external technology providers and customers.
• Work with limited guidance, seeking help as needed when product and delivery strategies are defined.
• Develop a deep understanding of the business and technical requirements for solutions.
• Understand the needs of engineers and technical operations teams for building, maintaining, and operating systems.
• Recognize complex designs and propose simplified solutions in collaboration with software design engineers and principals.
• Assist customers and engineering teams in making trade-off decisions by considering business goals, technical platform strategy, customer experience, and maintainability.
• Identify and manage the resolution of blocking issues.
• Identify, assess, track, and mitigate issues and risks at multiple levels.
• Write necessary documentation.
• Partner with industry vendors for technology or user experience design components, working with them on implementation plans and roadmaps, and identifying partnership opportunities to increase development velocity and learning.
• Communicate project issues and status concisely and accurately to senior leadership, escalating blocking issues as appropriate.
• Communicate progress, anticipate bottlenecks, provide escalation management, and identify/assess/track/mitigate issues/risks at multiple levels.
• Optimize processes across teams.
• Regularly review metrics and proactively seek new data/mechanisms for visibility to ensure program alignment with organizational objectives.
• Anticipate bottlenecks and factor in contingency for unplanned delays.
• Determine if success metrics are in place and define them if not.
• Recognize discordant views and engage in constructive dialogue for resolution.
• Continuously assess development processes, test plans, and operations, working with teams to improve concurrent project delivery.
• Streamline or eliminate redundant processes in architecture, production operations, or business areas.

About You

• Deep understanding of design approaches, technologies, and business drivers in your area.
• Demonstrated understanding of Project Management processes, strategies, and methods.
• Expert-level knowledge of software development processes and Agile practices.
• Experience working in a high-level collaborative environment and promoting teamwork.
• Experience applying analytical thinking and problem-solving skills.
• Ability to predict challenges and proactively head off obstacles.
• Excellent time management and organizational skills.
• Experience with data analysis, including writing SQL queries, researching data discrepancies, and data reporting.
• Strong verbal and written communication skills, with the ability to convey critical points efficiently across diverse audiences.
• Passion and experience working on customer-facing emerging products and services.
• Strong sense of personal accountability in decision-making and supervising scrum teams.
• Results-driven with a proven ability to define and communicate project status, risks, and solutions proactively, and to manage support issues to drive root cause resolution.
• High-energy, detail-oriented, proactive, and adaptive, with the ability to work in a dynamic environment.
• Ability to simultaneously manage short-term priorities and long-term initiatives, with experience in agile software development processes, ideally as a scrum master.
• Ability to build solid, trust-based relationships within the team and with stakeholders, becoming a valued thought partner.
• Ability to exercise influence outside of your own teams to achieve organizational results.