Senior Software Engineer - Java + Boomi in Hyderabad, India

ServiceNow is revolutionizing how people work. By adopting a service-oriented approach to the daily activities, tasks, and processes that define work life, we empower modern enterprises to operate with greater speed and scalability than ever before.

We are a disruptive force, working hard while maintaining a lighthearted atmosphere. Our adaptability and continuous evolution are key to our success. We are passionate about our product and dedicated to our customers. We set high expectations, and a career at ServiceNow challenges you to constantly improve.

About the Role:

As a Senior Software Engineer on the ETG Product Operations and Innovation Sustaining Engineering (POISE) team, you will play a crucial role in the ETG Product Ops Integrations team. Your responsibilities will include:

Responsibilities:

• Proactively resolve L2/L3 support issues for Enterprise Integrations Applications.
• Ensure timely tracking and resolution of all Incidents and requests, escalating as needed to appropriate Engineering teams.
• Monitor Key Performance Metrics (SLAs for response time, resolution time, customer satisfaction) using ETG and DT Ops dashboards, ensuring all SLA metrics are met.
• Maintain smooth communication with other teams within DT or ServiceNow regarding product support needs and goals.
• Collaborate closely with Engineering teams to understand new feature releases for Integrations, enabling the Operations Support team to handle issues from day one.
• Gather and share customer feedback and recurring support issues with Engineering teams to drive potential feature improvements.
• Provide insights and analytics on metrics, recurring issues, and prioritization of new features.
• Drive continuous improvement in operational efficiency and effectiveness.

Qualifications:

• 7+ years of total experience in building and operationalizing enterprise-grade systems and services.
• Expert-level proficiency in Java or a similar object-oriented language.
• Strong experience with RESTful API design, Microservices architecture, and database technologies (SQL/NoSQL).
• Experience working across multiple technology stacks, including:
• Strong experience with Integration Platforms like Boomi, SAP PI/PO.
• Cloud/Containerization Platforms: Azure, AWS, GCP, and Docker, Kubernetes.
• Data Streaming Platforms: Kafka, Flink.
• Web Infrastructure: API Gateways Kong, Azure APIM, Azure App Gateway.
• Prior experience integrating Applications with the ServiceNow platform or familiarity with the ServiceNow platform is preferred.
• Experience with monitoring tools, dashboards, and analytics.
• Experience with AI/ML and automation in product operations is preferred.
• Ability to thrive in a fast-paced, dynamic environment with a sense of urgency towards issue resolution and a growth mindset.
• Strong interpersonal skills, a customer-centric attitude, and the ability to navigate cultural diversity.
• Knowledge of industry best practices in product support and operations.

ServiceNow is an equal opportunity employer and values diversity. We are committed to creating an accessible and inclusive experience for all candidates.