Senior Services Engineer

About the Role

Axway is seeking a Senior Services Engineer (B2Bi/CFT) to join our team! The ideal candidate will have hands-on experience operating enterprise B2B Integration and Managed File Transfer platforms in production environments. A commitment to excellence in customer support, service delivery, and reliability at scale is essential.

Location & Schedule

• Location: United States (Eastern Time Zone)
• Remote Work: Limited annual travel required

Key Responsibilities

• Operations & Service Management: Provide L2/L3 RUN support for production and non-production integration platforms; manage incidents, problems, changes, monitoring events, health checks, and SLA/KPI commitments. Lead critical incident restoration, technical escalations, post-incident reviews, and proactive failure resolution.
• Integration Engineering: Design, configure, deploy, test, and support B2B/MFT integrations using industry-standard protocols (AS2, SFTP, FTPS, HTTPS, MQ). Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, and file reprocessing.
• Platform Administration & Security: Administer enterprise integration platforms; perform upgrades, patching, deployments, lifecycle management of certificates/keys/trust stores. Maintain underlying OS, databases (Oracle, SQL), messaging platforms (Kafka), and hybrid infrastructure security.
• Reliability & Recovery: Plan and execute Disaster Recovery (DR) and High Availability (HA) activities. Drive root cause analysis for recurring issues to improve platform reliability and capacity planning.
• Audit, Compliance & Stakeholder Engagement: Support audit/compliance with accurate documentation. Partner with customers, vendors, suppliers, and internal teams; mentor junior engineers and contribute best practices.

Schedule Scope

Work primarily in alignment with US Eastern Time business needs. Participate in a mandatory 24x7x365 on-call rotation covering nights, weekends, and holidays to respond immediately to P1/P2 major incidents and participate in restoration calls.
Qualifications:

• Experience: 8+ years in enterprise B2B integration, MFT operations, or application production support (Senior Level).
• Tech Stack: Axway products (B2Bi, TransferCFT preferred); AS2/SFTP/HTTPS; Linux/Unix/Windows/Kafka.
• Soft Skills: Strong communication, client interfacing ability to articulate technical value, and experience coordinating with multiple onshore/offshore teams. Must be a quick learner who thrives as part of a collaborative team.