Senior ServiceNow AI Developer for ...

About the job
For an international organization, we are urgently looking for an experienced Senior ServiceNow Developer specializing in ITSM, Now Assist, AI, and automation.

This is a fully remote contractor position for a senior ServiceNow professional with extensive hands-on experience delivering enterprise-scale ServiceNow ITSM solutions and implementing AI-powered and automated service management capabilities.

Tasks and Responsibilities
Design, develop, configure, and enhance ServiceNow ITSM solutions, including Incident, Change, Request, Problem, and Knowledge Management, Service Catalog, Platform Analytics, Predictive Intelligence, and Virtual Agent;
Build and maintain ServiceNow workflows, Flow Designer automations, SLAs, notifications, approvals, and reusable platform components in line with business requirements and ServiceNow best practices;
Lead ITSM automation initiatives using Flow Designer, Integration Hub, orchestration, and intelligent ticket handling to improve efficiency, user experience, and service quality;
Implement and optimize ServiceNow Now Assist and GenAI capabilities, including AI-driven use cases, Now Assist skills, prompt design, testing, governance, and user adoption;
Develop and maintain Script Includes, Business Rules, Client Scripts, UI Policies, Scripted REST APIs, and Integration Hub integrations;
Design and support integrations with enterprise applications using REST APIs and modern integration patterns, ensuring solutions are scalable, secure, maintainable, and compliant;
Participate throughout the SDLC, including requirements workshops, technical design, development, SIT/UAT, deployment, hypercare, troubleshooting, and production support;
Provide technical leadership through peer reviews, technical governance, solution estimation, risk assessment, documentation, and mentoring of junior developers.

Senior ServiceNow Developer Profile
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field;
8+ years of hands-on ServiceNow development experience;
Proven experience delivering complex, enterprise-scale ServiceNow ITSM implementations;
Proven production experience implementing multiple ServiceNow Now Assist capabilities and skills;
Experience defining adoption and governance approaches for AI-enabled ITSM solutions;
Strong experience designing and implementing ITSM automation, including Incident, Request Fulfilment, Change, and Knowledge Management processes;
Hands-on experience with Flow Designer, Integration Hub, intelligent routing, approvals, and workflow automation;
Strong understanding of ServiceNow development standards, architecture, and best practices;
Fluent in English, both written and spoken.

Nice to Have Experience
Implementing Agentic AI solutions within ServiceNow;
Knowledge of AI Agents, Agentic AI frameworks, and Autonomous Workforce capabilities;
Experience with CSDM (Common Service Data Model);
Experience with additional ServiceNow modules such as EA, SPM, CMDB, ITOM, or ITAM.

Mandatory ServiceNow Certifications
ServiceNow Certified System Administrator (CSA);
ServiceNow Certified Application Developer (CAD);
Certified Implementation Specialist – ITSM (CIS-ITSM).

Preferred Certifications
Implementer – Now Assist for ITSM;
ServiceNow GenAI or AI-related certifications;
Agentic AI-related certifications, where available.

Key Technologies & Skills
ServiceNow | ServiceNow ITSM | Now Assist | GenAI | AI-Assisted ITSM | Agentic AI | Flow Designer | Integration Hub | ServiceNow Automation | Predictive Intelligence | Virtual Agent | Service Catalog | Script Includes | Business Rules | Client Scripts | UI Policies | REST APIs | CSDM | CMDB | ITOM | ITAM | EA | SPM | SIT | UAT