Senior Performance Support Speciali...

Join the Account Escalation Analyst Team, a global group of skilled engineers in India working with Account Escalation Managers to resolve complex technical issues for our customers. This critical team ensures customer satisfaction, product success, and innovation by delivering world-class service. You will focus on identifying and diagnosing emerging performance issues before they impact customers and contribute to the timely resolution of existing issues.

As a Senior Performance Support Specialist, your responsibilities will include:

• Diagnosing the entire technology stack, from front-end to back-end, to pinpoint troubleshooting starting points.
• Interpreting technical data to identify trends and resolve system bottlenecks.
• Performing performance tuning for web-based applications.
• Directly liaising with clients to deliver exceptional customer service and build trust.

To excel in this role, you should possess:

• Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving.
• A minimum of 5 years of experience in Technical Support or a similar role.
• Proven ability to troubleshoot complex technical issues.
• Strong experience with relational databases such as MySQL and Oracle.
• Proficiency in Java.
• Experience with at least one scripting language (JavaScript, Python, Perl, Unix Shell, Windows Shell).
• Advanced Unix/Linux experience.
• Working knowledge of web application stack components.
• Experience diagnosing performance degradation, including analyzing explain plans and database tuning.
• Ability to work effectively both independently and as part of a team.
• Nice-to-have skills include statistical modeling, data analysis, experience with BigData/Hadoop, and machine learning.

This is a vital role offering comprehensive product training and interaction with key clients.