Senior IT Project Manager Enterpris...

Senior IT Project Manager - Enterprise & Call Center Projects

Location: Lansing, MI
Type: Full-Time / Contract (Temp-to-Hire common in this sector)

About the Role

We are seeking an experienced Senior IT Project Manager to lead complex enterprise initiatives related to IT implementation and maintenance of Call Center solutions. The ideal candidate will possess strong leadership skills, a thorough understanding of IT Infrastructure Technology, and expertise in industry-standard processes.

You will manage multiple projects using PMI methodologies (Agile/Waterfall hybrid), ensuring delivery on time, within budget, and scope while utilizing our State's Project Portfolio Management tools: Clarity and Azure DevOps.

Essential Duties & Responsibilities

• Define program/project scope, duration, resources, and cost strategies to attain objectives.
• Schedule, track, manage issues/risks/changes, and provide status reporting for upper management.
• Leverage experience in Enterprise IT Initiatives (5 years) with prior client equivalent project management methodology (PMI).
• Utilize PPM tools including Clarity and Microsoft Project/Azure DevOps effectively.
• Work across all levels of the organization, coordinating with other IT managers and technical teams.
• Create structures for managing complex environments emphasizing quality, productivity, and consistency.
• Determine corrective actions where performance falls below objectives.

Required Skills & Experience

Mandatory:
- 5 years of Project management experience with Enterprise IT Initiatives.
- 5 years utilizing a prior client equivalent Project Management Methodology based on PMI (PMP preferred).
- 3+ years Agile experience.
- Proficiency in PPM systems such as Clarity or Microsoft Project.
Core Competencies:
- Exceptional leadership and communication skills (10 years of strong interpersonal interaction recommended).