Senior Consultant

EY is seeking a Senior Consultant specializing in Tech Consulting within our ServiceNow Practice in Mumbai, India. As a Senior Consultant, you will serve as a ServiceNow developer on a cross-functional development team, creating workflow solutions for ITOM modules on the ServiceNow platform. This role requires experience with IT Service Management (ITSM), IT Operations Management (ITOM) discovery, event management, and custom application development within ServiceNow. You will collaborate with application teams to design and implement data interfaces with other enterprise systems, develop integration solutions for multiple ServiceNow modules, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting. Key responsibilities include developing and managing operational metrics reporting and dashboards, supporting customer requirements analysis and user story development, performing application testing, and creating system design and operations documentation. This role emphasizes excellent communication and teamwork skills, along with experience using Agile methodologies. Ideal candidates will possess ServiceNow Administrator (CSA) certification, a Certified Implementation Specialist (CIS) for any module, and/or a Certified Application Developer.