Senior Consultant

What You'll Do

• Possess a strong understanding of end-to-end core business processes within Service Management.
• Facilitate client discussions and articulate proposed improvements to business processes.
• Demonstrate an aptitude for clearly defining problems and proposing effective solutions.
• Deliver billable components that meet customer needs and expectations.
• Author detailed functional and technical specifications for functional enhancements, interfaces, forms, and master data conversion.
• Develop application specifications and recommend the development of new code or the reuse of existing code.
• Define project scopes, estimate efforts, and manage project timelines.
• Participate in Request for Proposals (RFPs) related to Service Management.
• Engage in solution design, customer advisory, leading workshops, and managing project execution risks. Provide customers with best practice roadmaps.
• Independently manage implementation projects and lead teams to achieve outcomes using the SAP Activate methodology.

What You Bring

• A degree in Engineering (BE, BTech).
• Over 10 years of SAP experience.
• Experience in SAP Customer Relationship Management (CRM) or Customer Service, including at least one end-to-end implementation cycle from CRM to S/4 Service Management or CS to S/4 Service Management.
• Ability to analyze business requirements and perform fit-gap analysis to identify necessary configuration and development items.
• Expertise in SAP S/4HANA Service and Customer Management modules.
• Extensive knowledge in CRM Service or Customer Service modules.
• Deep experience in areas such as Interaction Center, ERMS, Service Request, Service Contract, Service Order, Service Quotation, Recurring Services, Service Confirmations, Billing, and Pricing.
• Deep experience in areas including Leads, Opportunities, Activities, and Knowledge Articles.
• Good understanding of front-end technologies like Fiori and Web UI.
• Understanding of Order to Cash and Quote to Cash solutions.
• Fair understanding of SAP S/4HANA capabilities and solution scope mapping from CRM to S/4 Service.
• Understanding of Field Service Management is a plus.
• Strong client-facing experience and a well-developed customer focus.
• Solid oral and written communication skills.
• Mobility is required; candidates must be willing to travel to project locations for short and long-term assignments.
• Experience with S/4HANA Service and Customer Management.
• Experience with SAP CRM Service module or Customer Service.
• Experience in business process configuration and testing of process scenarios.
• At least five full-cycle implementation experiences in SAP CRM Service and/or S/4 Service and Customer Management.
• Good integration knowledge of related modules and proficiency with migration tools like MC and DMLT.
• Strong understanding of front-end technologies such as Web UI, Fiori, and BTP extensions.
• Proficiency in ABAP, CDS, ODATA, Web services, Proxy, SOAP, BAPI, Middleware, Web UI, BOL GENIL.
• Proficiency in AET, Extensibility, Workflows, BSP, Forms, Events, BADI, and Exits.
• In-depth knowledge of the CRM One Order framework and S/4 CM One Order framework.
• Ability to write detailed functional and technical specifications for functional enhancements, interfaces, forms, and master data conversion.
• Awareness and knowledge of functional use cases for Machine Learning, Artificial Intelligence, and Blockchain are desirable.
• Knowledge of SAP IS-U/CCS CRM technical and configuration problem-solving skills would be an added advantage.
• The role is based in Bangalore & Gurgaon.

Meet Your Team

This role contributes to building competency at the S/4HANA Hub to deliver S/4HANA Service Management and related solution areas, addressing requirements within the S/4HANA Service Management solution.