Security Analyst II

ConnectWise is seeking a detail-oriented Security Analyst II for their Pune office. This role is crucial for supporting the Security Services team by conducting in-depth research, analysis, and documentation of security findings. The Security Analyst II will leverage their expertise to influence team decisions through clear explanations of facts, policies, and practices.

Key responsibilities include analyzing events generated from Intrusion Detection Systems (IDS), log-based alerts, Security Information and Event Management (SIEM) systems, and endpoint detection tools. The analyst will monitor a dedicated set of alerts and tickets, contributing to threat analysis, resolution, and necessary escalations. A primary focus will be on monitoring multiple cybersecurity systems for breaches, suspicious, or malicious activity.

This position involves assisting with SIEM rule modifications, notification pathways, and other system configuration management tasks. The Security Analyst II will analyze process workflows, identify operational problems, and collaborate with colleagues to understand organizational processes and deliverables. Adherence to relevant policies, procedures, standards, and security practices is paramount. The role emphasizes delivering and prioritizing customer satisfaction, facilitating partner communications, resolutions, and escalations, and rigorously following escalation procedures for interfacing with other Security Operations Center (SOC) teams.

Maintaining consistent threat handling and remediation procedures, and utilizing the internal knowledge base for threat resolution, are integral to this position.