Seasonal Customer Service Return Ag...

National Car Rental, a key player within Enterprise Mobility, is seeking a dedicated Seasonal Customer Service Return Agent for our Buffalo Airport location. In this vital role, you will be instrumental in delivering exceptional service throughout the vehicle return process, ensuring every customer interaction is both friendly and efficient. Your responsibilities will include greeting customers with approved dialogue, reminding them to retrieve personal belongings, managing lost and found items, processing rental charges, providing accurate receipts, and offering professional guidance on transportation to the airport terminal. You will also be responsible for inquiring about customer satisfaction, documenting feedback, discreetly inspecting vehicles for damage, verifying fuel levels, and reporting any mechanical or body issues. Additionally, you'll manage vehicle inventory, ensuring correct lot placement for vehicles on hold or requiring maintenance, and maintaining lot organization for optimal traffic flow. We encourage self-assessment, skill development, and continuous improvement in job performance. Reliable attendance and punctuality are essential. This is a seasonal position, typically lasting up to 6 months, with a mandatory 13-week break in service required before re-hire eligibility.