SAP Consultant

SAP S/4HANA Cloud L2 Support - Technical & Functional Roles

PwC India is seeking experienced SAP Consultants to join their internal SAP S/4HANA Cloud L2 Support team. This role is crucial for the ongoing support, system operation, monitoring, and new configuration requests within PwC’s global SAP S/4HANA Cloud implementation, focusing on financial, controlling, sales, billing, and project management modules.

Key Responsibilities (Functional):

• Resolve functional and technical issues within SAP FICO (Finance & Controlling) or SD/PS (Sales & Distribution/Project System) modules.
• Handle problem resolution, request fulfillment, configuration changes, production support documentation, and implementation assistance.
• Provide daily second-level support to PwC network SAP S/4HANA users.
• Troubleshoot issues, determine root causes, and manage system configuration aligned with corporate guidelines.
• Collaborate with external vendors for issue resolution.

Key Responsibilities (Technical):

• Provide L2 technical support for SAP S/4HANA Public Cloud applications, integrations, and environments.
• Maintain services on SAP Business Technology Platform (BTP), including CPI, IAS, ALM, DI, and SAC.
• Configure, enhance, and upgrade SAP S/4HANA Public Cloud applications and integrations.
• Offer day-to-day support for technical and infrastructure-related issues.
• Perform technical monitoring and support for integrations.
• Manage system configuration, user access, and security in accordance with corporate policies.
• Create and deliver documentation, training, and communication for feature and process changes.

Mandatory Skill Sets:

• Minimum 4 years of hands-on experience in SAP functional support and customizing for internal or external clients.
• Proficiency in at least one business domain: Finance, Controlling, Sales, or Project System, with strong knowledge in:
• FICO: New GL, AP, AR, Fixed Assets, Treasury, Tax, FP&A, CO Master Data, etc.
• SD/PS: Org Structure setup, Order Management, Billing, Pricing, Tax Determination, Outputs, Materials Setup, Project System, Revenue Recognition, WIP Management, Down Payment Process.
• Solid understanding of the SAP landscape and integrations with other business solutions (e.g., CPI, Concur, SAP HCM, Replicon, Coupa).
• Experience in SAP complex international environments, requiring high agility and professionalism.
• 4+ years of working experience and practical knowledge of technical support for various SAP landscapes, preferably in cloud technologies.
• Previous L2, L3, or TechOps Support experience with ITSM Tools (ServiceNow preferred).
• Previous experience in SAP S/4HANA or cloud-based solutions is advantageous.
• Knowledge of SAP Master Data and Business Partner concepts is a plus.
• Experience in business systems service delivery and knowledge of ITIL service management processes.
• Excellent communication and influencing skills, bridging business and IT communities.
• Ability to work independently and as part of a team, with a desire to help end-users.
• Positive, quality-oriented mindset and ability to learn quickly.
• University degree in Finance and Accounting, Economics, Technology, or related fields.
• Fluent English.

Preferred Skill Sets:

• Knowledge of API management tools.
• BADI and ABAP experience, preferably on SAP Cloud Platform.
• Ability to prioritize multiple requests effectively.
• Excellent written and verbal communication skills, able to convey complex technical concepts to non-technical audiences.
• Proficiency in information analysis and synthesis for complex problem resolution.
• University degree in Information Technology or related fields.

Experience Required: 7+ years

Education Qualification: Any Undergraduate or Postgraduate degree