Salesforce Solution Architect

About this Role

Customertimes (CT) is seeking an experienced Salesforce Solution Architect to lead end-to-end solution design and delivery across the Salesforce platform. This senior, client-facing individual contributor role focuses on Life Sciences Cloud, Health Cloud, Service Cloud, Data Cloud, and MuleSoft-driven integrations.

Your Impact:

• Design and govern end-to-end Salesforce solutions aligned with business objectives, platform standards, and security requirements.
• Lead client-facing discovery sessions, requirements gathering, and solution design workshops to translate business needs into functional designs.
• Prepare technical documentation including architecture diagrams, data flows, integration specifications, and configuration details using Flows for automation strategies.
• Architect Service Cloud capabilities (Case Management, Omni-Channel Routing, Knowledge) and define Salesforce security architectures.
• Design robust integrations using REST/SOAP APIs and event-driven patterns like Platform Events and Change Data Capture.
• Collaborate with MuleSoft teams to ensure API-led connectivity and error handling strategies.
• Support presales activities, solution scoping, effort estimation, and implementation roadmaps.
• Provide technical leadership to onshore/offshore development teams via design reviews.
• Ensure compliance with life sciences/healthcare regulations (validation readiness, auditability) using tools like Git, SFDX, Copado, Azure DevOps, etc.

What Makes You a Great Fit:

• Experience: 8+ years on the Salesforce platform; 3+ in an Architect/Technical Lead role.
• Skill Set: Strong knowledge of data modeling, security architecture, Apex, and Lightning Web Components (LWC).
• Certifications Required: Must hold all three: Platform Administrator, Platform Developer I, and Platform Developer II. Additional certifications in Integration Architecture, IAM, Data Architecture, or CTA are preferred.
• Domain Knowledge: Experience with Life Sciences/Healthcare (Commercial, Medical Affairs), Salesforce Data Cloud, MuleSoft (Level 1 cert a plus), Veeva Vault/CRM ecosystems, and GxP-regulated environments is highly desirable.