Sales Operations Manager

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Position Overview: We are looking for a Manager – Sales Operations to support our revenue organization through data-driven insights, sales performance analysis, reporting, and operational excellence. This role partners closely with Sales Leadership, Marketing, and Business teams to improve sales productivity, forecasting accuracy, funnel visibility, and decision-making.

The ideal candidate has experience in high-growth EdTech, SaaS, or inside-sales-driven organizations with strong analytical capabilities, CRM expertise, and a passion for translating data into actionable business insights.

Responsibilities:

• Build and maintain dashboards, scorecards, and reports to track sales performance and business KPIs.
• Analyze sales funnel metrics, conversion rates, productivity trends, and revenue performance to identify improvement opportunities.
• Support sales forecasting, target tracking, business reviews, and leadership reporting.
• Own CRM data quality, reporting accuracy, and sales process governance.
• Conduct root cause analysis (RCA) on sales performance gaps, lead management issues, and operational bottlenecks.
• Support webinar, event, and sales enablement operations, including performance tracking, attendance analysis, and operational reporting.
• Partner with Sales, Marketing, and Business teams to drive data-backed decision-making and process improvements.
• Create and automate recurring reports to improve visibility and operational efficiency.

What Would Excite Us:

• 4–8 years of experience in Sales Operations, Sales Analytics, Business Analytics, Revenue Operations, or Business Operations.
• Prior experience in EdTech, SaaS, B2C Sales, or high-volume inside sales environments.
• Strong proficiency in SQL, Excel/Google Sheets, and data analysis.
• Hands-on experience with Power BI, Tableau, Looker Studio, or similar reporting tools.
• Experience working with CRM platforms such as Salesforce, HubSpot, LeadSquared, or equivalent systems.
• Strong understanding of sales funnels, forecasting, KPI tracking, conversion analysis, and business performance metrics.
• Experience conducting root cause analysis and presenting recommendations to business stakeholders.