Auditor II, Retail Recovery Audit

Department: Operations

Reports To: Team Lead - Operations

Principal Purpose of Job:

The Auditor II is responsible for auditing client data and generating high-quality recoverable claims to benefit Cotiviti and its clients. This role involves identifying and inputting recovery claims, voids, and other over/underpayment types under direct supervision. The position requires documenting relevant facts, information, and conclusions to support the work performed, enabling validation by other reviewers. Audit recommendations are communicated to the supervisory auditor for evaluation, verification, and continuous learning.

Key Responsibilities:

• Conduct end-to-end post-audits of retail merchandise transactions, including pricing, promotions, markdowns, inventory adjustments, and returns.
• Analyze full-population Point of Sale (POS), inventory, and Enterprise Resource Planning (ERP) data to identify exceptions and margin leakage.
• Validate audit findings with business stakeholders and quantify financial impact.
• Review vendor invoices, contracts, allowances, and rebates to identify missed credits, overcharges, and non-compliance.
• Support vendor recovery, chargebacks, and claim resolution.
• Utilize proprietary reports, tools, and systems to perform audit duties, with increasing proficiency.
• Execute assigned standard reports and updates with moderate guidance.
• Achieve working proficiency with all relevant systems and applications, including internal and client tools.
• Identify opportunities to improve efficiencies within standard reporting and audit processes.

Skills and Competencies:

• Interpersonal and Communication Skills: Effectively interact, communicate, and build relationships with colleagues, clients, and stakeholders through active listening, clear verbal and written communication, empathy, and understanding the needs of others.
• Audit Tool Utilization: Proficiently use proprietary reports, tools, and systems; execute standard reports and updates; possess working proficiency with all internal and client systems and applications.
• Critical Thinking: Adept at identifying errors and exceptions that result in valid claims, analyzing data, identifying inconsistencies, and formulating workable solutions. Make logical, well-reasoned, and timely decisions.
• Inquisitiveness: Demonstrate natural curiosity and eagerness to learn by actively seeking new information, asking insightful questions, and exploring possibilities.
• Attention to Detail: Exhibit high accuracy and thoroughness in completing tasks, meticulously addressing all aspects of assignments, identifying and correcting errors, maintaining consistency, and verifying information.
• Initiative Taker: Show willingness to engage in all areas of the audit, add value beyond current tasks, and proactively solve problems. Successfully integrate and multi-task new assignments.
• Technical Capability: Demonstrate competency with job tools, including computers, Microsoft Office Suite (Word, Excel, Outlook), web systems, Cotiviti and Client systems, and data file structures. Efficiently download and format common file types.
• Customer Centric: Prioritize internal and external customers, commit to continuous quality improvement, be courteous and responsive, meet commitments, and treat customers honestly.
• Deliver Results: Produce and document well-written claims with integrity that are easily understood by clients and providers/suppliers. Consistently meet or exceed quality and productivity goals.
• Time Management: Ensure timely completion of audit reports, understand audit planning, and use a structured approach to assigned work.
• Continuous Improvement: Identify opportunities to improve reporting efficiency, reduce false positives, streamline research, and increase identification per hour. Offer suggestions for process improvement.

Attributes and Behaviors:

• Develop and maintain positive working relationships.
• Share ideas and information.
• Assist colleagues unprompted.
• Take pride in team achievements.
• Possess credibility with peers and managers.
• Self-motivated and driven to achieve results.
• Work with a sense of urgency.
• High customer service ethic.
• Adapt to change and acquire new knowledge/skills.
• Handle confidential information with sensitivity.

Relevant Experience & Educational Requirements:

• Bachelor’s degree in Commerce, Finance, or related streams; MBA preferred.
• At least 2 years of equivalent experience in auditing, billing, accounts receivable, or data analysis.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred.
• Strong interest in working with large data sets and various databases.
• Retail industry experience desired.
• Excellent verbal and written communication skills.
• Self-motivated and driven to succeed.

Job Demands:

• Occasional travel within India/US for training and company meetings.
• Flexibility to travel outside of India based on business needs is preferred.
• Ability to work seated at a computer for extended periods.
• Readiness to work in different shifts, including night shifts.

Key Constituents:

• Manager, Team Leader.
• Works with all Cotiviti business teams, especially onshore analysts.