Quality Assurance Engineer

Position: QA Engineer & Technical Support
Location: Noida, Sector 63 (On-site)
About the Role

We are seeking a versatile and highly skilled individual to join our team as a QA Engineer and Technical Support professional. This role combines technical expertise in software quality assurance, particularly automation testing, with strong client-facing and project coordination abilities. The successful candidate will help ensure the quality of our software applications while serving as a primary contact for clients, managing their needs, and facilitating effective communication between clients and development teams.

Key Responsibilities

• Software Quality Assurance and Automation: Develop and enforce robust automated software quality engineering strategies. Design, develop, and maintain automated test scripts and frameworks to improve system effectiveness. Lead project quality through effective practices ensuring deliverables meet timelines, cost expectations, and quality standards. Provide hands-on leadership throughout the QA lifecycle in an Agile environment. Estimate testing effort for low- and medium-complexity applications and maintain comprehensive test coverage matrices.
• Client and Technical Support: Serve as the first point of contact for customer concerns related to technical issues, advocating for customers and communicating needs to internal developers. Respond promptly to inquiries per SLA guidelines. Stay aware of customer business priorities and provide proactive issue-status updates. Document issues according to established processes; troubleshoot and qualify cases before escalation. Investigate complex implementation problems requiring in-depth evaluation.
• Team Leadership and Collaboration: Guide and oversee a small team of 3–6 people throughout the SDLC, from test-case creation through closure. Demonstrate expertise in defect management, including improving documentation and lifecycle processes. Mentor team members to support professional growth and collaborate with development teams to identify actionable solutions.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Proficiency in both manual testing and hands-on automated testing.
• Experience with Agile/Scrum and Waterfall methodologies.
• 2–4 years of well-rounded quality assurance testing experience.
• At least 1 year of technical support or consulting experience.
• Strong organizational skills, multitasking ability, and excellent communication skills for cross-functional collaboration.