Quality Analyst and Process Traine...

Niftel Communications is hiring for Quality Analyst and Process Trainer roles in Kolkata and Lucknow.

Quality Analyst

Responsibilities:

• Focus on compliance and data analysis within the BPO (Customer Service) sector.
• Evaluate, assess, and improve organizational processes, workflows, and outcomes.
• Utilize quality methodologies, QC tools, and technologies.
• Collaborate, adapt, and innovate in compliance and development initiatives.

Qualifications:

• Bachelor's degree.
• 1+ years of experience in compliance, preferably in BPO customer service.
• Strong understanding of organizational processes and best practices.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in Quality methodologies and QC tools.
• Analytical mindset.
• Proficiency in MS-Office & G-Suite.
• Collaborative, adaptable, and innovative approach.

Salary: 22K-24K

Process Trainer

Responsibilities:

• Focus on training and development, particularly in process training within the BPO sector.
• Evaluate, assess, and improve training programs and their outcomes.
• Utilize training methodologies, tools, and technologies.
• Collaborate, adapt, and innovate in training and development initiatives.

Qualifications:

• Bachelor's degree.
• 1+ years of experience in training and development, preferably in the BPO sector.
• Strong understanding of organizational processes and best practices.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in training methodologies and tools.
• Analytical mindset.
• Proficiency in MS-Office & G-Suite.
• Collaborative, adaptable, and innovative approach.

Salary: 23K-25K

Location: Kolkata, Lucknow

For inquiries or to schedule an interview, please contact Ankita at 6306942879.