Project Implementation Engineer

About Facilio

Facilio is reimagining property operations worldwide, empowering large buildings to optimize real-time operations through a unified platform. We enable real-time monitoring, predictive analytics, and streamlined workflows for commercial, retail, and healthcare properties, moving away from legacy systems.

Job Summary

As a Project Implementation Engineer at Facilio, you will be responsible for the complete customer onboarding journey, from kickoff to go-live, ensuring maximum value realization from our platform. This role blends product expertise, customer understanding, and execution capabilities.

Key Responsibilities

• Manage customer onboarding end-to-end, including discovery, BRD creation, implementation, UAT, and final rollout.
• Conduct workshops to gather business requirements, map them to Facilio modules, and assess product feasibility.
• Develop clear, detailed documentation (BRDs) translating customer objectives and define project scope based on use cases and timelines.
• Oversee product configuration, integration coordination, and testing for smooth deployments.
• Prepare and execute test plans, coordinate User Acceptance Testing (UAT), and manage issue resolution.
• Create user guides and training materials, conducting end-user training sessions to facilitate adoption.
• Serve as a trusted advisor and primary contact throughout the onboarding process, balancing technical knowledge with effective communication.
• Collaborate with Sales, Pre-sales, Engineering, Product, and Support teams for seamless value delivery and post-onboarding transition.

Qualifications and Skills

• 1-3 years of experience in a customer onboarding or implementation role within a SaaS product company.
• Proven experience managing end-to-end onboarding or implementation cycles for enterprise clients.
• Solid understanding of requirement gathering, scope definition, and documentation best practices.
• Hands-on experience with product configuration, UAT, testing, and training.
• Excellent communication and stakeholder management skills, comfortable interacting with customer project leads, executives, and internal teams.
• Proficiency in tools such as JIRA, MS Office, and BPM software (e.g., Visio, BizAgi).
• An analytical mindset with a strong attention to detail and a preference for scalable solutions.
• Experience in commercial real estate or enterprise building systems is a significant advantage.

Work Environment

Facilio fosters a people-first culture with flexible hours, self-managed leave, and wellness breaks to support work-life balance. We maintain a flat hierarchy with approachable leadership, valuing every team member's input.

Core Values

• Ownership: We encourage a proactive, goal-oriented approach where everyone acts as a builder.
• Trust & Responsibility: We empower individuals with autonomy and meaningful responsibility.
• High Performance: We strive for excellence, setting high standards for ourselves and the team.
• Collaboration & Support: We work cross-functionally, solving problems and celebrating successes together.
• Acceptance of Failure: We embrace bold experiments, learning quickly from both successes and failures.
• Continuous Improvement: We are dedicated to ongoing growth and evolution in our roles and skills.