Professional Service Engineer

Role Overview

This position serves as an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem environments, handle deployments/upgrades, reduce downtime, and provide IS responsibilities.

Key Responsibilities

• Deploy, upgrade, and maintain RTDS production environments (cloud + on-prem) to ensure high uptime.
• Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration.
• Administer AWS/Azure infrastructure, networking, and security.
• Implement high availability, disaster recovery, and performance optimization.
• Execute safe deployments with proper validation and rollback plans.
• Manage monitoring, alerting, logging, and KPI reporting to improve MTTR.
• Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs).
• Own backup strategy, DR readiness, and testing protocols.
• Maintain security controls and support ISO 27001:2022 compliance.
• Maintain documentation and support 24/7 operations, including on-call rotations.