Product Manager

Product Manager - Credit Cards

Function/Department: Credit Card

Job Purpose

This pivotal role is responsible for ensuring strict adherence to all applicable regulatory frameworks within the Credit Card business. You will serve as the primary business point of contact (SPOC) for both internal and external audit processes.

Roles & Responsibilities

• Stay informed about regulatory changes, industry news, and potential regulatory findings impacting the credit card business.
• Monitor and track current regulations affecting the credit card industry, ensuring business compliance.
• Uphold adherence to policies, internal control requirements, audit mandates, and service standards.
• Manage the end-to-end lifecycle of regulatory changes, collaborating with Compliance, Operations, and Technology teams.
• Act as the liaison with Bank Compliance teams for all Credit Card representations.
• Conduct self-testing of Reserve Bank of India (RBI) guidelines applicable to credit cards to verify compliance.
• Implement requirements derived from various regulations to ensure ongoing compliance.
• Coordinate with product teams to manage and respond to internal and external audit requirements and queries.
• Prepare and submit data for all audit requirements, including Internal, Statutory, and RBI Audits.
• Draft and share responses to audit observations.
• Follow up with relevant stakeholders to ensure audit observations are closed within stipulated timelines.
• Maintain an up-to-date record of all Standard Operating Procedures (SOPs) and approvals, conducting regular reviews.
• Review and update the Risk & Control Matrix document in a timely manner.
• Identify business trends and gaps based on audit observations and collaborate with stakeholders for corrective actions.
• Publish a monthly dashboard for senior management, detailing recent observations and new regulatory changes.

Key Skills & Attributes

• Strong analytical skills and meticulous attention to detail.
• Self-motivated with a proactive approach to taking initiatives.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and work under tight daily and monthly deadlines.
• Proficiency in preparing reports and PowerPoint presentations.
• Essential interpersonal skills for effective engagement with diverse teams and stakeholders.

Core Responsibilities Areas:

• Regulatory Compliance Monitoring
• Audit Readiness and Support (Internal & External)
• Process Adherence & Governance
• Stakeholder Management

Qualifications

• Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
• Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience:

2 to 5 years of relevant experience.