Process Manager

iMarque Solutions is urgently seeking a Process Manager with a focus on outbound voice operations within the Banking, Financial Services, and Insurance (BFSI) sector. This role requires a candidate with 2 to 8 years of experience and a minimum of a graduate degree or diploma. Fluency in English and Hindi is essential.

Key Responsibilities:

• Deep understanding of sales processes.
• Strategic thinking and forecasting.
• Process optimization and analysis.
• Team management and performance oversight.
• Strong communication and problem-solving abilities.
• Seat and asset management.
• Client handling and relationship management.
• Proficiency in BFSI sector knowledge.

Qualifications:

• Minimum Graduation or Diploma.
• Experience: 2-8 years.
• Languages: English and Hindi.

Compensation: Salary will be as per industry standards.

Location: Kolkata, West Bengal.

Contact Information:

Email: hr.kolkata@imarque.com

Phone: 8925881711

Address: i Marque Solutions, 8th Floor, Millennium City IT Park, Tower 1, Sector 5, Salt Lake, Kolkata, West Bengal 700091. (Near College More/Rang De Basanti Dhaba)