Presentations Supervisor

Join Williams Lea, part of RRD, a distinguished global business support services company with a rich legacy of over 200 years. As a Presentations Supervisor in New York, NY, you will oversee daily operations and team performance, ensuring exceptional service delivery and fostering professional growth for your team. Your role involves managing presentation and creative services, including design, pitch books, and ad hoc requests, ensuring accuracy and timely completion. You'll uphold quality standards through established procedures, meet client satisfaction metrics, and professionally handle customer inquiries. This position also encompasses the full employee lifecycle, from interviewing and onboarding to training and off-boarding, while ensuring compliance with all company and client policies. You will empower your team by setting clear goals, providing regular feedback, and managing workflow to optimize resource allocation. Administrative reporting and support for P&L activities, understanding the financial impact of operational decisions, are also key. You will contribute to client reviews and develop a deep understanding of client businesses and our service impact, promoting cross-training and teamwork to enhance client service delivery. Training junior staff may also be required.