Pre - Sales Solution Architect - Mu...

ServiceNow is experiencing significant growth in the APAC region and is seeking a highly experienced and strategic Professional Services Pre-Sales Solution Architect. This pivotal role will focus on shaping and driving transformational services programs centered around the ServiceNow AI, CRM & Industry Platform, expanding our market presence through business transformation, value-led engagements, and AI-powered solutions.

You will collaborate closely with Service Sales Executives, Account Executives, Solution Consulting, and other go-to-market teams to design and position large, complex, and transformational service-led deals for our strategic customers. As the single point of continuity from sales to delivery, you will ensure all programs align with customer outcomes, are commercially viable, and are set up for successful execution.

This position is about leading with AI and business transformation to help customers achieve tangible outcomes faster, solidifying ServiceNow as their best strategic decision.

What You’ll Do:

• Partner with Service Sales Executives and align with Account Executives, Solution Consulting, and other go-to-market teams to position and sell high-value professional services engagements.
• Serve as the primary continuity from sales to early delivery, ensuring a seamless transition into execution.
• Lead discovery workshops with strategic and enterprise customers to understand business goals, transformation priorities, and AI-driven opportunities.
• Translate strategic vision into well-defined delivery scopes, including Statements of Work (SOWs), delivery roadmaps, resource plans, and success criteria.
• Develop accurate services estimates, select appropriate pricing models (T&M, fixed price, or subscription), and ensure profitable delivery margins.
• Collaborate with Solution Architects, Practice Leads, and Delivery Managers to assess feasibility, identify risks, and secure necessary skills.
• Present proposals and delivery strategies to executive leadership, articulating both technical solutions and business value.
• Design AI-enabled workflows and intelligent automation solutions to accelerate time-to-value and maximize ROI on the ServiceNow platform.
• Act as a trusted advisor during the pre-delivery phase, facilitating a smooth transition from sales to delivery.

Qualifications:

What You’ll Bring:

• Experience in leveraging or critically evaluating AI integration into work processes, decision-making, or problem-solving, including using AI tools, automating workflows, analyzing AI insights, or exploring AI's potential impact on functions or industries.
• 10+ years of proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.
• Strong commercial acumen for scoping, estimating, and structuring profitable deals.
• Executive presence with the ability to engage effectively with C-level stakeholders.
• Demonstrated success in pre-sales or solution architecture for professional and advisory services.
• Proficiency in leading discovery workshops, identifying value opportunities, and translating vision into deliverable outcomes.
• Strong market insight into industry trends and their impact on customer transformation priorities, particularly in AI, CRM, and enterprise service management.
• A collaborative, team-oriented approach, with the ability to work effectively across sales, solution consulting, and delivery organizations.
• ServiceNow certifications (CSA, CIS, CMA/CTA) are strongly preferred.

Why Join Us:

• Influence multi-million-dollar transformation programs from their inception.
• Engage directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.
• Be part of a team that prioritizes both outcomes and delivery excellence.
• Benefit from competitive compensation, performance bonuses, and clear career growth paths.