Platform Support Engineer

About the Senior Support Engineer Position

At mea Platform, we are seeking a Senior Support Engineer to collaborate with our tech and operations teams. This role involves troubleshooting, optimizing, and ensuring the seamless performance of our AI-driven platform. The ideal candidate will possess a strong technical mindset, problem-solving skills, and a willingness to learn about our AI modules, cloud-based services, SQL, security operations, and AWS compliance.

Key Responsibilities:

• Understand and leverage our platform’s AI modules and cloud-based services.
• Act as a bridge between technical teams and client solutions, efficiently escalating and resolving technical issues.
• Provide hands-on troubleshooting, debugging, and performance optimization support.
• Work with developers to identify bottlenecks and recommend optimizations.
• Assist in incident management, system monitoring, and root cause analysis.
• Support CI/CD workflows, deployments, and cloud infrastructure maintenance.
• Create internal documentation, knowledge bases, and best practices.
• Stay updated on emerging technologies and propose improvements.

Education and Skills:

• Minimum of 5+ years of industry experience required.
• B.Tech/B.Sc. in Computer Science.
• Detail-oriented with strong accuracy focus, capable of independent and collaborative work.
• Familiarity with Git/GitHub for code change tracking.
• Proficient in SQL (MySQL, PostgreSQL).
• Ability to diagnose and troubleshoot technical issues effectively.
• Logical problem-solving mindset to simplify complex challenges.

Location: Bangalore, India (Open for relocation after initial months).