Platform Support Engineer

About the Senior Support Engineer Role at mea Platform

In this position, you will collaborate closely with our tech and operations teams to troubleshoot, optimize, and enhance our AI-driven platform. The ideal candidate must possess a strong technical mindset, problem-solving skills, and a willingness to learn about our AI modules, cloud-based services, SQL, security operations, AWS, and compliance requirements.

Key Responsibilities:

• Understand and leverage our platform’s AI capabilities and cloud-based services.
• Act as a bridge between technical teams and client solutions, efficiently escalating and resolving technical issues.
• Provide hands-on troubleshooting, debugging, and performance optimization support.
• Work with developers to identify and address system bottlenecks.
• Assist in incident management, system monitoring, and root cause analysis.
• Support CI/CD workflows, deployments, and cloud infrastructure maintenance.
• Create and maintain internal documentation, knowledge bases, and best practices.
• Stay updated on emerging technologies and propose improvements.

Education & Skills:

• Minimum of 5+ years of industry experience.
• B.Tech/B.Sc. in Computer Science.
• Detail-oriented with strong accuracy and quality focus.
• Ability to work independently and collaboratively with developers.
• Familiarity with AWS, SQL (MySQL/PostgreSQL), Git/GitHub.
• Logical problem-solving skills to break down complex challenges.

Location: Bangalore, India (Open for relocation after initial months).