Operations Software Engineer

The Operations Software Engineer is responsible for creating, enhancing, and maintaining business applications. This role involves configuring custom code to align with the company's business needs and managing these configurations through a standard Software Development Life Cycle (SDLC). The engineer will ensure project deliverables meet quality targets and Service Level Agreements (SLAs), while adhering to best practices, Good Clinical Practice (GCP), company processes, and global industry regulations. A foundational understanding of the product and user applications is expected.

Key Accountabilities

Application Development / Study Configuration

• Collaborate with Global Project Management and the Solution team to understand business requirements for assigned tasks.
• Develop and maintain application components under supervision.
• Support Global Technical Delivery in achieving business objectives.
• Work with the Solution team to understand business requirements for assigned tasks.
• Support all phases of verification/testing by efficiently diagnosing and resolving defects.
• Liaise with the Delivery Manager/Lead to ensure projects remain on schedule.
• Coordinate with the Software Engineer team to understand design patterns, standards, customizations, and resource capacity.
• Adhere to all coding standards.
• Create robust and well-documented code.
• Design, create, and modify database objects as required.
• Complete unit testing, create documentation, and execute peer reviews as needed.
• Follow source control, versioning best practices, and operational process requirements for study configuration tasks.
• Provide regular status updates on assigned tasks to internal and external stakeholders.
• Request clarifications on requirements and design when necessary.
• Actively support and adopt iterative process improvements.
• Job performance will be measured individually, in relation to team goals aligned with corporate objectives for Global Technical Delivery, and the values of Signant Health.

Site Support Responsibilities (Rater Station Only)

• Comply with source control, versioning best practices, and operational process requirements.
• Provide general Site Support for study configurations in the field, as required.
• Diagnose and resolve defects as part of general site support.
• Prepare/confirm all required change control documentation, including updates to design and other technical documents.
• Deploy resolutions to testing and production environments as needed.

Quality System Responsibilities

• Perform all work in accordance with documented Standard Operating Procedures (SOPs), Working Instructions, Good Clinical Practices (GCP), 21 CFR Part 11, and other applicable regulatory requirements.

Knowledge, Skills & Attributes

Essential

• 2 to 3 years of professional software development experience.
• In-depth knowledge of software development processes and practices.
• Programming experience in any language.
• Proficiency in application development, configuration, and support areas.
• Ability to work independently and resourcefully to deliver high-quality solutions.
• Strong problem-solving skills and sound decision-making abilities, with the capacity to escalate issues when necessary.
• Skill in providing concise and accurate progress and outcome feedback to clients and teams.
• Ability to collaborate effectively in a team environment and provide backup support to colleagues.
• Capacity to establish and maintain effective working relationships across functional areas.
• Strong analytical skills to comprehend business requirements.

Specific to Products of IRT and Rater Station

• Microsoft SQL Server Management Studio, Server Reporting Services, and T-SQL.
• Microsoft Visual Studio IDE, ASP.NET MVC, C# with LINQ.
• Web code and data standards for HTML, JavaScript, XML, JSON, REST.

Desirable

• Experience with Agile Scrum methodologies.
• Familiarity with Atlassian Suite tools (Bit Bucket/Confluence/JIRA/X-ray/Jira Service Manager).
• Experience with Source Control Software (Team Foundation Server, Bit Bucket, or other Git-based systems).
• Microsoft SQL Server Integration Services.
• Microsoft SQL Server Reporting Services.
• Experience with Microsoft Azure, Cosmos DB, Kubernetes.
• Experience with REST APIs.
• Experience leading software design and development efforts on projects.
• Experience estimating project time for development and support tasks.
• Capability and willingness to share knowledge, including lessons learned.
• Flexibility to work non-standard hours.
• Familiarity with GCP and 21 CFR Part 11.
• Experience with defect tracking software.