Operations Manager

Description

We are seeking an Operations Manager-II to join Amazon Worldwide Operations in Bengaluru. This role drives high-visibility, strategic projects using Lean methodologies and data-driven insights.

You will own complex reporting, automate solutions, analyze petabytes of data to identify seller friction points, and develop scalable operational efficiencies. You must collaborate with BIEs, Data Engineers, Scientists, product managers, cross-functional teams, business owners, and tech/product leaders across ES Operations and Business.

Key Responsibilities:

• Collaborate effectively with stakeholders to create scalable solutions for business problems.
• Create program goals and related metrics; track progress and manage obstacles to achieve objectives.
• Identify opportunities for improvement or automation in existing data processes using strong business acumen.
• Maintain best practices on data integrity, design, testing, implementation, documentation, and knowledge sharing.
• Contribute to seller operations strategy development based on rigorous data analysis.
• Lead strategic projects to formalize and scale organizational processes.
• Build and manage weekly, monthly, and quarterly business review metrics (WBRs).
• Create advanced reports and dashboards using SQL, Excel, and other tools to enhance efficiency across programs.
• Provide solutions that drive team decisions and highlight new opportunities for growth.
• Demonstrate proficiency in Generative AI, LLMs, data modeling, and basic statistical methods.

Qualifications

Basic:

• 2+ years of experience with employee performance management or equivalent roles (or 2+ years at Amazon).
• Bachelor's degree OR 2+ years of Amazon blue badge/FTE experience.

Preferred:

• 3+ years in performance metrics, process improvement, or Lean techniques.