Operations Manager

Amazon's Competitor Monitoring Team (CMT) is dedicated to upholding our status as Earth's most customer-centric company and to thrive in a global e-commerce landscape by offering exceptional selection at competitive prices. The CMT plays a vital role in ensuring Amazon remains a market leader by offering the best prices online, directly influencing customer purchasing decisions and enhancing their online experience. We seek a detail-oriented individual who can operate effectively at all organizational levels, translating Amazon's core values into daily practices within a fast-paced, dynamic team environment.

As the Manager - Operations, you will lead a high-performing team responsible for the comprehensive pricing operations management of various retail categories across Amazon's international marketplaces. Your responsibilities will include strategic organization, planning, prioritization, and scheduling of work assignments, alongside owning the production and quality key result areas (KRAs) for the team. Performance management will be measured against operational and business goals, as well as Service Level Agreement (SLA) metrics. This role requires influencing peers and stakeholders in other functions to achieve assigned operational and business objectives. You will serve as the primary liaison with Amazon's global retail teams, requiring confidence and comfort in communicating with remote teams. You will collaborate with and drive agendas for automation and technology teams to develop scalable solutions, while also ensuring the safety, security, and integrity of Amazon's systems and data. The ideal candidate can analyze details to achieve team and organizational goals, identify individual strengths to foster talent advancement, and contribute to succession planning.

Key responsibilities include:

• Meeting operational and business goals.
• Driving data-oriented analysis, technology adoption, and process improvement projects.
• Managing stakeholder communication across multiple business lines regarding operational milestones, process changes, and escalations.
• Ensuring high-quality hiring standards.
• Executing people programs focused on coaching, development, and team engagement.
• Communicating operational data and metrics to stakeholders and representing data/metrics information.
• Owning and driving the development of external/internal communications, reports, and blurbs.
• Effectively representing data and handling escalations.
• Driving data-informed discussions with stakeholders to influence process decisions.
• Analyzing data to identify gaps, recommend solutions, and influence decisions.
• Managing escalations and resolving complex tickets, including non-standard tasks.
• Providing operational reporting to senior management and stakeholders.
• Independently driving work allocation for the function/process.
• Prioritizing metrics to meet operational goals.
• Participating in onboarding for new processes, including documentation such as SOPs.
• Mentoring and coaching associates to support their growth.
• Developing training content for functional onboarding.
• Training new hires.
• Acting as an expert and primary contact for process issues, escalations, and coaching.
• Applying an understanding of performance and leadership standards to hiring decisions.
• Communicating effectively with internal stakeholders.

Basic Qualifications:

• Minimum 2 years of team management experience.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience in leading process improvements.
• Minimum 2 years of program or project management experience.

Preferred Qualifications:

• Experience with database querying and analysis (e.g., SQL, MySQL) and ETL processes.
• Familiarity with Lean, Kaizen, or Six Sigma concepts.
• Experience managing critical operational processes with SLA responsibilities.

Amazon fosters an inclusive culture. If you require workplace accommodations during the application or hiring process, please visit amazon.jobs/en/how-we-hire/accommodations.