Operations Manager

The Competitor Monitoring Team (CMT) at Amazon plays a crucial role in maintaining our position as the leading e-commerce platform by ensuring competitive pricing and an exceptional online user experience. This role is ideal for a detail-oriented individual who can thrive in a fast-paced, dynamic environment and embody Amazon's core values.

As a Manager - Operations, you will lead a high-performing team responsible for the end-to-end pricing operations management for various Amazon international marketplaces. Your responsibilities include organizing, planning, prioritizing, and scheduling work, as well as owning production and quality key result areas (KRAs). You will manage performance against operational and business goals and Service Level Agreement (SLA) metrics, influencing peers and stakeholders across functions to achieve objectives. You will serve as the primary point of contact for Amazon's global retail teams, requiring strong communication and collaboration skills with remote teams. Furthermore, you will interface with automation and technology teams to develop scalable solutions and ensure the safety, security, and integrity of Amazon's systems and data.

Key responsibilities include:

• Achieving operational and business goals.
• Driving data-oriented analysis, technology adoption, and process improvements.
• Managing stakeholder communications on operational milestones, process changes, and escalations.
• Ensuring high-quality hiring standards.
• Executing people programs focused on coaching, development, and team engagement.
• Communicating operational updates and presenting data and metrics to stakeholders.
• Developing and owning internal and external communications, including reports and blurbs.
• Effectively representing data and communicating to handle escalations.
• Leading discussions with stakeholders to influence decisions using data.
• Analyzing data to identify gaps, recommend solutions, and drive decisions.
• Managing escalations and resolving complex tickets, including non-standard tasks.
• Providing operational reporting to senior management and stakeholders.
• Independently managing work allocation for the function/process.
• Prioritizing metrics to meet assigned operational goals.
• Participating in the onboarding of new processes, including documentation and SOPs.
• Mentoring and coaching associates to foster growth.
• Developing training content for functional onboarding.
• Training new hires.
• Serving as an expert and primary contact for process issues, escalations, and coaching.
• Applying performance and leadership standards effectively to hiring decisions.
• Communicating effectively with internal stakeholders.

Basic Qualifications:

• 2+ years of team management experience.
• Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience leading process improvement initiatives.
• 2+ years of program or project management experience.

Preferred Qualifications:

• Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager, and experience working with large datasets.
• Familiarity with Lean, Kaizen, and Six Sigma concepts.
• Experience managing critical operational processes with SLA responsibilities.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. For workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.