Real Page India Private Limited
Real Page India Private Limited•3h ago
Foundit

Operating Command Engineer I

Hyderabad / Secunderabad, Telangana, India
Full Time
Mid Level

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Responsibilities

Qualifications & Requirements

Experience Level: Mid Level

Full Job Description

Operating Command Engineer I

Real Page India Private Limited is seeking a dynamic and versatile professional for an Operating Command Engineer role in Hyderabad / Secunderabad, Telangana, India. This multi-functional operations position is crucial for ensuring the health, performance, and security of our hybrid infrastructure and batch job orchestration.

Job Summary

This role encompasses infrastructure monitoring, job orchestration, and cybersecurity vigilance. You will be responsible for monitoring system and application health, troubleshooting incidents, responding to security alerts, and ensuring the timely execution of scheduled jobs. Working in a fast-paced environment, you'll collaborate across IT, security, and operations teams to maintain uptime, performance, and compliance.

Key Responsibilities

Infrastructure & Application Monitoring

  • Monitor the performance of Windows/Linux servers, Cloud instances (GCP/AWS), and network infrastructure using tools like SCOM, SolarWinds, AppDynamics, and New Relic.
  • Troubleshoot server issues including disk space, CPU/memory utilization, and application failures.
  • Investigate service outages, incidents, and system issues, logging and tracking them in the incident reporting system.
  • Understand contemporary security technologies, basic server on-prem hardware, and basic cloud architecture.
  • Utilize DNS and common troubleshooting tools (e.g., ping, traceroute, netstat, nslookup).
  • Possess a basic understanding of Distributed Computing concepts (load balancers, service clusters, server pools).
  • Perform basic Linux and Windows administration tasks (memory, disk, CPU evaluation, application restart, log management, shell scripts), including RHEL.
  • Adhere to Standard Operating Procedures (SOPs) and maintain an up-to-date inventory of all nodes, including impact and callout sheets.
  • Assist with automation solutions where applicable, leveraging API knowledge and scripting.
  • Coordinate with site technicians and Production Engineering Groups for issue resolution and escalation.

ActiveBatch Job Monitoring

  • Monitor and manage ActiveBatch job schedules, ensuring successful execution and Service Level Agreement (SLA) adherence.
  • Troubleshoot job failures, analyze logs, and escalate to resolver teams using internal ticketing tools.
  • Schedule jobs, document job flows, incidents, and resolutions, and generate performance reports.
  • Update CRM Focus tickets and maintain shift handover logs with detailed notes on issues and resolutions.
  • Collaborate with Job Schedulers to optimize job schedules for performance and efficiency.
  • Ensure job execution adheres to organizational policies and compliance standards.

Security Operations (SOC L1)

  • Monitor SIEM tools (e.g., Cortex XSIAM, Defender) for security alerts and anomalies.
  • Perform initial triage of security incidents, classify severity, and escalate as per Alert Handling Guidelines (AHG).
  • Conduct initial investigations to distinguish between false positives and genuine threats.
  • Document findings, actions taken, and escalate to the Cyber Security Incident Response Team when necessary.
  • Track logs from firewalls, Intrusion Detection/Prevention Systems (IDS/IPS), antivirus, and other security appliances.
  • Stay updated with current threat trends and indicators of compromise.

Scope of Responsibility

  • Possess L1 and L2 troubleshooting skills for server performance, hardware, and other Windows OS-related issues.
  • Contribute to Critical Incident and Root Cause Analysis (RCA) meetings as required.
  • Adhere to SOPs and maintain updated inventory and impact documentation.
  • Utilize paging tools like PagerDuty.
  • Write network/system-level scripts for automation using APIs.
  • Install/upgrade patches, troubleshoot as necessary, and provide technical support.
  • Demonstrate familiarity with basic SQL Job handling and MS-Database Administration.

Qualifications

  • Minimum 1-3 years of experience in IT operations.
  • Willingness to work in rotational shifts and flexible schedules, including changing week-offs.
  • Strong analytical, troubleshooting, and communication skills.
  • Thorough knowledge of emergency procedures and the ability to manage emergency situations while handling normal control center functions.
  • Ability to prioritize decisions based on multiple criteria and identifiable standards of policies and procedures.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to solve problems and de-escalate situations non-confrontationally.
  • Proficiency in reading and writing English and interpreting documents such as safety rules, operating procedures, maintenance instructions, and reports.
  • Ability to work independently with initiative and ownership.
  • Basic understanding of networking, load balancers, distributed computing, and cloud architecture.
  • ITIL v3/v4 certification is an advantage.
  • Passion for IT operations and cybersecurity.

Company

Real Page India Private Limited

Real Page India Private Limited

Hyderabad / Secunderabad, Telangana, India
Posted on Foundit
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