JRD Systems
JRD Systems•2h ago
LinkedIn

Observability Engineering and Platf...

Bengaluru, Karnataka, India
Full Time
Senior Level

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Full Job Description

We are seeking a **Hands-on Application Support Engineer** with expertise in **Observability Engineering and Platform Reliability** to join our Technology Operations team. This role combines application support, observability engineering, and automation to improve system visibility, telemetry quality, and operational reliability. The ideal candidate will design, implement, and optimize observability solutions using tools like **Splunk, Google Analytics 4, Bindplane, and cloud-native monitoring platforms**, while ensuring seamless integration with **AWS environments**. Responsibilities include:
  • Observability & Monitoring: Develop and maintain observability solutions, logging, metrics, and tracing strategies across applications and infrastructure. Build dashboards, alerts, and anomaly detection mechanisms to proactively identify system issues and reduce alert fatigue.
  • Application & Production Support: Troubleshoot issues in production and non-production environments, participate in incident response, and drive improvements in system reliability and performance.
  • Automation & Platform Engineering: Build and enhance automation using **Ansible and scripting (Python/Bash)**, and implement observability components via **Infrastructure as Code (Terraform, CloudFormation)**. Standardize observability patterns across platforms.
  • Cloud & Integration: Support AWS-based applications, collaborate with engineering teams to instrument applications for observability, and integrate third-party enterprise platforms (SAP, Oracle, Axway, Qlik).
  • Operational Excellence: Maintain systems aligned with **N-1 patching standards**, document observability patterns, and contribute to continuous improvement initiatives focused on reducing Mean Time to Resolution (MTTR).
**Required Qualifications:**
  • 4+ years of experience in **Application Support, Observability Engineering, or Systems Engineering**.
  • Hands-on experience with **Splunk (required)**, **Google Analytics (GA/GA4)**, and **Bindplane** for telemetry collection.
  • Strong experience with **AWS environments**, **automation tools (Ansible preferred)**, and **Infrastructure as Code (Terraform, CloudFormation)**.
  • Experience with **incident management, troubleshooting, and root cause analysis**. Scripting experience in **Python/Bash** is essential.
**Preferred Qualifications:**
  • Experience designing or improving **enterprise observability frameworks**.
  • Integration of multiple telemetry sources into centralized platforms (e.g., Splunk).
  • Experience with **Bindplane for log/metric pipelines** and **Google Analytics for user behavior analysis**.
  • Supporting **COTS platforms (SAP, Oracle, Axway, Qlik)** with monitoring instrumentation.
  • Exposure to **CI/CD pipelines, DevOps practices, and ServiceNow/ITSM tools**.

Company

JRD Systems

JRD Systems

JRD Systems is a leading technology solutions provider specializing in building scalable, cloud-native observability and reliability platforms. With a strong focus on innovation, we empower enterprise...

Bengaluru, Karnataka, India
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