NOVOS Support Engineer

About the Role

NOV is seeking a NOVOS Support Engineer to provide technical support and expertise for its NOVOS platform and digital product and automation initiatives. The role focuses on resolving software and system issues, improving product reliability and operational efficiency, supporting customers, and developing diagnostic utilities and configurations.

Key Responsibilities

• Provide second-level support for software products and automation systems, resolving issues efficiently using Jira Service Management for issue tracking and prioritization.
• Conduct root cause analysis on software and system issues, proposing effective solutions to drive continuous improvements in deployment processes and support tools.
• Develop and maintain customized software configurations for customers while engaging in software development to create advanced diagnostic utilities for field support.
• Maintain virtualized test environments for accurate testing; update firewall configurations and security policies using approved tools.
• Administer web applications, manage user access, release configuration files, and collaborate with stakeholders to identify product enhancements ensuring reliability.