NICE CXone Cognigy Aentic AI Develo...

NICE CXone Cognigy Aentic AI Developer

Tata Consultancy Services is currently hiring a NICE CXone Cognigy Agentic AI Developer to architect, build, and customize next-generation conversational AI solutions.

• Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions for diverse client engagements
• Build and maintain complex flows, intents, entities, context management logic, business rules, and dialogue orchestration strategies
• Develop sophisticated AI-powered virtual agents optimized for voice and digital customer interaction channels including web, mobile apps, SMS, WhatsApp, Facebook Messenger, Skype, Twilio, Google Voice, Amazon Alexa, Microsoft Teams, Cisco Webex, Slack, Zoom Phone
• Integrate Cognigy.AI with NICE CXone Agent Assist, Salesforce Agent Voice, ServiceNow CRM Knowledge Bases, and enterprise systems via REST APIs/webhooks/JSON/XML
• Configure advanced features including Agent Assist modules, Knowledge AI repositories, virtual agent personas, and full-cycle AI-powered customer journeys across multiple touchpoints
• Develop robust API/middleware components; actively support rigorous testing protocols, troubleshooting procedures, performance tuning, seamless deployment pipelines, and 24/7 production operations monitoring
• Collaborate closely with solution architects to define scalable conversational AI roadmaps aligned with strategic business objectives