Network Support Engineer - Logic Planet

Logic Planet is seeking a skilled Network Support Engineer to join our team. This role involves providing essential support and troubleshooting for network infrastructure. The ideal candidate will have hands-on experience with Cisco networking products and a strong understanding of network protocols and troubleshooting techniques. We are looking for individuals who are detail-oriented, possess excellent problem-solving skills, and are committed to meeting service level agreements.

Responsibilities:

• Troubleshoot and resolve Layer 2 network-related issues.
• Work with Cisco networking products, including routers and switches.
• Manage and close network-related tickets within defined Service Level Agreements (SLAs).
• Adhere to Standard Operating Procedures (SOPs) to ensure SLA compliance.
• Escalate unresolved incidents to the appropriate next level of support.
• Diagnose network alerts, events, and issues effectively.
• Demonstrate a good understanding of switching and routing protocols.
• Utilize various network programs, configuration, and debugging techniques.
• Coordinate with vendors for pending support calls and issue resolution.

Requirements:

• 1 to 2 years of experience in network support.
• Experience in troubleshooting L2 network issues.
• Proficiency with Cisco networking products (Routers & Switches).
• Ability to work on and close network tickets within SLAs.
• Understanding and adherence to SOPs and SLAs.
• Capability to escalate unresolved incidents.
• Strong skills in diagnosing network alerts and issues.
• Solid understanding of switching and routing protocols.
• Working knowledge of network programs, configuration, and debugging.
• Experience with vendor coordination.

Soft Skills:

• High Integrity
• Problem-solving skills
• Learning attitude
• Analytical skills
• Presentation skills
• Process-oriented

This is a full-time position. We offer a competitive salary in the range of 3.00 - 6.00 Lakhs per year.