Network Support Engineer
Full Job Description
About the Role
Kastle Systems is hiring a Network Support Engineer to configure and support customer-site IT infrastructure and networks. This role involves remotely assisting customers' IT contacts by providing Tier-2 network and hardware support for Kastle's regional offices.
Key Responsibilities
- Configuring, deploying, and troubleshooting network integration through standard APIs.
Supporting hardware/network enabled solutions such as video cameras set up via KastleConnect API products. - Serving as an intermediary with the customer's IT team, Kastle's Field Support, and Professional Services teams to explain network connections required for access control and video system deployments.
- Providing networking documentation, training material, and maintaining requirement documents relating to Kastle system deployments in Houston, TX facilities.
Assisting internal teams by providing network compliance documentation.
Your Profile
We are looking for a candidate with at least 3 years of experience as a field support engineer (network/hardware), including structured cabling and router/firewall configuration. You must have hands-on experience implementing network infrastructure, knowledge of IP addressing/DNS/DHCP, proficiency in Microsoft Office/SQL, and technical project management skills.
What We Offer
- Medical, dental, and vision benefits
401(k)
Tuition/training assistance
BrightHorizons Lifestyle Assistance - Certified Great Place to Work with Top DE&I Practices
Company
Kastle Systems
Kastle is a leading provider of property technology solutions, protecting commercial real estate, multi-family residential properties, global enterprises, educational institutions, and critical govern...