Network Patching Specialist

Network Patching Specialist - Remote (India)

Company: New Era Technology

Location: Remote (India)

Work Timings: 24/7

Employment Type: Full-time / Permanent

Position Summary

New Era Technology is seeking a detail-oriented and proactive Level 1 / Level 2 Network Technician to join our Managed Service Provider (MSP) team. In this permanent, full-time remote role based in India, you will be responsible for the patching and maintenance of networking equipment for multiple clients. Your core duties will include deploying firmware updates, ensuring network devices are secure and up-to-date, troubleshooting connectivity issues, and maintaining network infrastructure to meet stringent security and performance standards.

Key Responsibilities

• Deploy firmware updates and critical security patches to a range of networking devices including routers, switches, firewalls, and access points.
• Ensure all networking devices consistently remain updated with vendor-recommended patches and security fixes.
• Monitor patching schedules, meticulously documenting both successful and failed update deployments.
• Troubleshoot issues encountered during patch deployment and escalate complex problems effectively.
• Collaborate with vendors to resolve patch-related bugs, vulnerabilities, and performance degradation.
• Verify that all patched networking devices adhere to industry-leading security best practices.
• Document security patching procedures and maintain comprehensive compliance records.
• Monitor system health dashboards to proactively identify and address potential network issues.
• Maintain detailed documentation of maintenance schedules, patch deployments, and resolutions within the ITSM system.
• Respond promptly to IT service requests and incidents related to patching and network maintenance.
• Diagnose and resolve performance, compatibility, and security issues that arise from patch deployments.
• Ensure robust rollback procedures are established and followed for any failed update attempts.

Competencies

• Demonstrated hands-on experience with enterprise patch management solutions.
• Solid understanding of cybersecurity best practices and vulnerability management principles.
• Exceptional capabilities in troubleshooting and correcting network issues.
• Strong, broad-based knowledge of network hardware, operating systems (client and server), networking products, connectivity, and cabling infrastructure.
• Ability to communicate effectively and professionally with diverse customer contacts.
• Capacity for clear written communication for ticket and project updates.
• Maintain organization and control over all information related to customer tickets and assignments through clear written communication.
• Excellent verbal communication skills for effective customer interaction.
• Superior documentation skills.
• A commitment to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements for network maintenance.
• Strong team collaboration and interpersonal skills.

Required Experience

• A minimum of 3 years of experience in a Network Engineer role.
• Thorough understanding of firmware updates and patching procedures for various networking equipment.
• Proven experience with network capacity planning, network security principles, and general network maintenance best practices.
• Ability to participate in the planning and execution of hardware and firmware upgrades for both new and existing equipment.
• Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
• Strong background working with Cisco (ASA and Meraki), Fortinet, and Sonic Wall devices.
• Excellent hardware troubleshooting experience.
• Fundamental knowledge of the relationship between network infrastructure and cybersecurity principles and practices.

Preferred Certifications/Skills

• Cisco CCNA certification is preferred.
• Experience with multiple network technology stacks, such as SolarWinds and Auvik.
• Knowledge and experience in network virtualization technologies, including Azure and AWS.
• Experience working within Managed Service Providers (MSPs) with tools like ConnectWise or ITGlue is considered a bonus.
• Knowledge of VOIP systems is also a bonus.

Why Join Us

• Collaborate with global technology leaders.
• Enjoy the flexibility of a fully remote work environment with a supportive global team.
• Benefit from continuous learning and diverse career growth opportunities.
• Receive a competitive compensation and benefits package.