Network Operations Specialist

We are looking for innovative individuals to join our team and contribute to our success. Become part of an organization that is dedicated to a more secure world by connecting and protecting customers with inventive electrical solutions.

Position Overview

We are seeking a diligent and proactive Network Operations Specialist to join our Network Operations Center (NOC). This role is responsible for monitoring, resolving, and maintaining the health of our network infrastructure to ensure maximum uptime and performance. The ideal candidate will possess deep technical skills, excellent problem-solving abilities, and the capacity to thrive in a fast-paced environment.

Key Responsibilities

• Network Monitoring: Continuously monitor network systems, servers, and applications using NOC tools to identify and resolve issues.
• Incident Response: Detect, diagnose, and escalate network incidents according to established protocols. Follow customer concern protocols as necessary.
• Troubleshooting: Perform first-level and second-level resolution for technology impacts, network connectivity, hardware, and software issues.
• Documentation: Maintain accurate logs of incidents, resolutions, and system changes.
• Collaboration: Work closely with engineering, IT support, and vendor teams to resolve complex issues.
• Maintenance: Assist with routine maintenance tasks, including patching, upgrades, and configuration changes.
• Reporting: Generate performance and incident reports for management review.
• Compliance: Ensure adherence to security policies, operational standards, and service-level agreements (SLAs).

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1-3 years of experience in a NOC, IT support, or network administration role.
• Familiarity with monitoring tools such as SolarWinds, Cisco Thousand Eyes, Dynatrace, or Splunk.
• Knowledge of fundamental networking concepts including TCP/IP, DNS, DHCP, VPN, firewalls, routing, and switching.
• Strong analytical and troubleshooting skills.
• Excellent communication and documentation abilities.
• Flexibility to work in a 24/7 environment, including nights, weekends, and holidays as required.
• Industry certifications like CompTIA Network+, CCNA, or equivalent are preferred.

Why Join nVent in Mumbai?

• Experience a dynamic global presence with diverse operations worldwide, offering opportunities to stretch your abilities, advance your career, and make a daily impact. nVent is a leading global provider of electrical connection and protection solutions, committed to enabling safer systems and a more secure world through inventive electrical solutions. We design, manufacture, market, install, and service high-performance products and solutions that connect and protect sensitive equipment, buildings, and critical processes globally. Our portfolio includes industry-leading brands like nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE.
• Contribute to strengthening the communities where our employees live and work through our philanthropic initiatives and the nVent in Action matching program.
• Be part of a culture shaped by core values: Innovative & adaptable, dedicated to absolute integrity, customer-focused, respectful and team-oriented, optimistic and energizing, and accountable for performance.
• Benefit from comprehensive support for your life as an employee.

At nVent, we connect and protect our customers with inventive electrical solutions. Our people are our most valuable asset. We celebrate and encourage authenticity, understanding that uniqueness sparks growth and fosters inclusion and diversity.