Network Engineer

Roles and Responsibilities:

• Manage and support network operations, including change implementation and escalation support.
• Integrate and monitor networks on cloud platforms, with a focus on GCP.
• Administer and troubleshoot Cisco routing and switching technologies, including Catalyst and Nexus devices.
• Manage and maintain Cisco/Meraki wireless technologies and their infrastructure.
• Support and configure SD-WAN solutions, preferably VeloCloud.
• Handle Palo Alto firewall operations and Panorama for policy and security management.
• Perform tasks related to F5 Load Balancer, including Big-IP, LTM, and GTM.
• Manage IOS upgrades, network device replacements, certification, and license management.
• Provide advanced L2/L3 network troubleshooting and root cause analysis (RCA).
• Collaborate with operations teams to resolve P1, P2, and P3 incidents.
• Raise and manage TAC cases with OEMs and escalation tickets with ISPs.
• Contribute to network automation initiatives and scripting for infrastructure tasks.
• Execute incident and change management activities within NOC operations.
• Participate in bridge and triage calls involving cross-functional teams.
• Maintain knowledge of ACI, ServiceNow, Cisco Prime, BlueCat DNS, and SolarWinds.
• Communicate effectively with internal teams, vendors, and clients.

Required Skills:

• Strong practical knowledge of LAN, WAN, SDWAN, WLAN, BGP, OSPF, DNS, DHCP, VPN, NAT, ACL, Wireless troubleshooting, MPLS, Firewall monitoring, Proxy, and Spanning Tree optimization.
• Hands-on experience in network troubleshooting, remote support, IOS upgrades, and device replacements.
• Familiarity with ITIL, incident management, and change control processes.
• Ability to work in a 24/7 environment and on rotational night shifts.
• Knowledge of tools such as ServiceNow, Cisco Prime, BlueCat DNS, and SolarWinds.
• Networking certifications such as CCNA, CCNP, PCNSE are preferred.
• Good communication skills and the ability to coordinate with multiple teams.