ZS
ZS•5h ago
Naukri

Manager

Pune
Full Time
Senior Level

Auto Apply to 50+ AI Matched Manager Jobs

Use Auto Apply Agents to Bulk Apply jobs with ATS Optimised Resumes, find verified Insider Connections for jobs at ZS

Full Job Description

Role Summary

The Delivery Excellence Manager in Pune will be instrumental in fostering delivery maturity, operational discipline, and predictable outcomes across ZS's programs and portfolios. This pivotal role involves establishing and embedding robust delivery governance frameworks, enhancing risk management strategies, and modernizing delivery practices through the adoption of digital and AI-enabled tools. The Manager will empower teams to consistently achieve high-quality results and serve as a trusted advisor to delivery, technology, and business leaders. The primary objective is to reduce delivery risk, improve overall performance, and elevate client confidence in ZS's delivery capabilities.

Key Responsibilities

Delivery Excellence Strategy & Governance

  • Develop and evolve delivery frameworks, maturity models, processes, and standards across the organization.
  • Partner with leadership to drive accountability, delivery discipline, and adoption of best practices.
  • Lead the modernization of delivery practices, including platform-led and AI-enabled delivery capabilities.
  • Champion the Delivery Excellence (4A) Model: Assess (evaluate maturity, risks, readiness), Activate (establish governance, KPIs), Assist (provide coaching), and Audit (conduct reviews).

Risk, Governance & Compliance Integration

  • Strengthen delivery risk management and align practices with broader governance and compliance functions.
  • Collaborate with Legal, Finance, Security, and PMO teams to shape cross-functional governance and controls.
  • Support unified risk assessment methodologies for consistent evaluation across programs.

Quality Framework Development

  • Enhance delivery frameworks, SOPs, playbooks, templates, and operating models.
  • Promote quality assurance practices such as peer reviews, coding standards, test hygiene, automation, and defect management.
  • Drive digital and AI-enabled delivery improvements, including automated reviews, planning insights, and risk forecasting.

Stakeholder Engagement & Change Leadership

  • Serve as a senior advisor to delivery and business leaders, guiding the adoption of delivery excellence practices.
  • Lead enablement programs including training, workshops, playbook rollouts, and communication initiatives.
  • Champion delivery governance, a quality culture, and proactive risk management.

Measurement & Reporting

  • Define delivery KPIs and success measures, including predictability, quality, and risk indicators.
  • Produce dashboards, insights, and maturity assessments to inform leadership decision-making.
  • Quantify the impact of delivery excellence initiatives on program health and client outcomes.

Skills, Experience & Qualifications

Professional Experience

  • 10-12 years in delivery excellence, program management, quality, operational excellence, or governance roles.
  • Experience leading governance for large, multi-vendor, multi-team, or complex transformation programs.
  • Exposure to large-scale delivery modernization or operational excellence initiatives.
  • Strong background in delivery audits, readiness assessments, risk evaluation, and CAPA cycles.
  • Experience collaborating across enterprise functions such as Legal, Finance, IT, Security, and PMO.
  • Working knowledge of ISO 9001, CMMI, ITIL, ISO 27001, and other delivery/quality governance frameworks.

Technical & Methodological Skills

  • Strong grounding in Agile, Hybrid, and SDLC methodologies; planning, estimation, backlog management, and QA.
  • Proficiency in delivery governance tools (e.g., JIRA, ServiceNow, Confluence, project management tools, risk platforms).
  • Understanding of AI-enabled delivery approaches (AI-assisted planning, automated review, risk sensing).
  • Ability to design governance processes, metrics frameworks, dashboards, and reporting models.

Change Leadership & Communication Skills

  • Demonstrated ability to drive behavior change and uplift delivery maturity across global teams.
  • Strong facilitation skills to lead workshops, training sessions, and leadership briefings.
  • Outstanding communication and influence skills with senior stakeholders.

Behavioral Competencies

  • Structured, disciplined, and able to bring clarity in complex situations.
  • Strong analytical and risk-sensing capability; proactive and solution-oriented.
  • Consultative mindset to define 'what good looks like' and guide teams.
  • Commitment to fostering a culture of accountability, quality, and continuous improvement.

Education & Certifications

  • Bachelors degree required; Masters degree preferred (MBA, Engineering, Operations).
  • Preferred certifications: Lean Six Sigma Black Belt, CQE/CQA, Scrum Master/Agile Coach, CISA/CISM, ISO 9001/27001 Auditor/Implementer.

Company

ZS

ZS

ZS is a global leader in data analytics and technology solutions. We partner with companies to drive innovation and deliver measurable results. With a focus on strategic consulting, data science, and ...

Pune
Posted on Naukri