Job title: Manager, Data and Analytics
The International Wealth and Premier Banking (IWPB) business at HSBC aims to be the preferred international bank for affluent customers, catering to their domestic and international banking, and comprehensive wealth management needs. We offer a leading premium proposition through Premier Banking and, in conjunction with our Global Private Bank, operate across key global markets, booking centers, and corridors important to our clients. Our wealth solutions are further enhanced by our top-tier capabilities in Asset Management and Insurance.
Our 5 Strategic Priorities
- Strengthen the foundations
- Turbocharge Affluent growth
- Deepen Wealth Penetration
- Scale Private Banking
- Deliver World Class Products
Fraud Analytics Optimization is dedicated to minimizing global fraud losses by developing and implementing various analytics solutions. Offshore Analytics resources are required in the USA to provide advanced data-driven insights that reduce fraud losses, enhance operational efficiency, and improve customer experience. These resources will also support the ongoing optimization of Account Takeover/Payment fraud initiatives, collaborating with global teams on new model implementations. The objective is to establish a mature Analytics operational model within the region to effectively manage and enhance fraud attack vectors, aligning with evolving platforms, systems, and business initiatives, while ensuring robust governance across the fraud spectrum. This is a backfill hire and part of the 2025 Annual Operating Plan (AOP).
The Data & Analytics job family is structured to address end-to-end business requirements. Professionals in this family are distinguished by their ability to provide essential consultation and collaborate with business units by assessing needs, identifying appropriate analytical solutions for business challenges, and developing them for execution. This often spans areas such as business growth, enhancing customer experience, mitigating risk exposure, and improving internal business processes. They are expected to integrate agile and exploratory practices as needed, maintaining the flexibility to adapt solutions based on changing scenarios to achieve effective results. This talent group can be leveraged to provide solutions for diverse areas, including process improvement, technology, and approaches by embedding exploratory analytics with a consulting mindset.
Understanding the US fraud landscape is crucial for driving initiatives related to Application Fraud, Account Takeover Fraud, Transactions Fraud, and Payment Fraud, among others. The role involves building fraud mitigation models across products and journeys, with a specific focus on key fraud typologies by leveraging comprehensive internal and external data sources. This includes implementing, calibrating, and integrating analytics capabilities of new fraud mitigation solutions to detect fraudulent behavior in real-time across transactions, applications, and servicing journeys. Constant monitoring of fraud strategies is necessary to optimize performance and maintain detection rates and false positive rates within acceptable parameters. The role also involves assisting the Process Lead in establishing Fraud Analytics Optimization as a recognized discipline within the IWPB community.
In This Role, You Will
- Execute various analyses and develop strategies to support business decisions across the customer lifecycle for a specific product or market.
- Provide support for analytical and strategy projects, completing necessary analysis, documenting results, and presenting findings to stakeholders.
- Execute moderate to complex analysis and strategy with clear instructions.
- Write efficient code for data processing to address business problems. Demonstrate the ability to translate business challenges into analytical problems.
- Identify business problems and new opportunities to drive greater business value. Diagnose and resolve moderate to complex analytical problems.
- Deliver high-quality analysis and strategic recommendations for business issues.
- Manage project delivery within agreed timelines and quality standards. Drive business benefits through self-initiated projects.
- Acquire new skills (domain or technical) and apply them to solve business problems as required.
Management of Risk/Internal Controls/Compliance
- The jobholder will continuously reassess operational risks associated with the role and the business, considering changes in economic or market conditions, legal and regulatory requirements, operating procedures, management restructurings, and the impact of new technology.
- The jobholder will adhere to and demonstrate adherence to internal controls by following all relevant procedures, maintaining appropriate records, and implementing internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group Compliance policy by managing compliance risk in coordination with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer, or Local Compliance Officer. Compliance encompasses all relevant financial services laws, rules, and codes applicable to the business.
- This will be achieved by adhering to all relevant processes and procedures, liaising with the Compliance department on new business initiatives at the earliest opportunity, ensuring adequate resources and training are in place, fostering a compliance culture, and optimizing relationships with regulators.
To Be Successful You Will
- Possess strong analytical skills with a business analysis aptitude. Knowledge and understanding of financial services/banking operations are preferred.
- Be proficient in SAS, SQL, Python, Cloud Technologies, and other equivalent analytical tools and platforms.
- Have good knowledge of Analytical and Machine Learning concepts, including modeling, forecasting, and segmentation.
- Exhibit strong written and verbal communication skills, along with excellent presentation abilities.
- Have overall Analytics experience of at least 2-4 years. Banking & Financial Services/Financial Crime domain knowledge is preferred.
- SAS knowledge is essential. Strong analytical and business acumen are required.
- Possess excellent communication skills for interacting with both technical and non-technical counterparts (including senior management in Group WPB). Flexibility in communication across various levels is expected.