Perennial•10d ago
Career Pages
Manager
Toronto, Ontario, Canada
Full Time
Senior Level
N/A
N/A
N/A
Qualifications & Requirements
Experience Level: Senior Level
Full Job Description
Perennial, a company committed to delivering integrated primary care and wellness services directly within retirement residences, is seeking a dynamic Manager, Business Operations & Finance. This pivotal role will involve overseeing the financial performance, strategic budgeting, and expansion initiatives for our allied-health network. The ideal candidate will be instrumental in driving profitability, ensuring compliance, and fostering growth within our unique healthcare model in Toronto, Ontario, Canada.
Key Responsibilities
- Manage P&L performance across homes, regions, and service lines, identifying opportunities for margin and utilization improvements.
- Track and analyze membership revenue, clinic utilization, and allied-health economics (70/30 split).
- Develop robust financial models, forecasts, and growth projections for new launches and expansions.
- Produce comprehensive monthly operating reports and board-ready insights, including risk assessments and strategic recommendations.
- Support pricing strategy, commercial initiatives, and the implementation of operational cost controls.
- Identify service gaps and actively recruit new allied-health partners (e.g., physiotherapy, audiology, chiropody, massage therapy).
- Negotiate agreements, renewals, and replacements for vendor and partner relationships, particularly for underperforming partners.
- Monitor on-site program performance, client satisfaction, and the financial return on allied-health initiatives.
- Assist in the expansion of new services and pilot programs within existing or future residential facilities.
- Maintain the accuracy and completeness of partner documentation, including contracts, licenses, insurance, and certifications.
- Ensure financial systems, payroll, and HR operations are scalable and compliant across different Canadian provinces.
- Collaborate with Clinic Operations leadership to ensure correct billing workflows, data inputs, and adherence to operational standards.
- Oversee the implementation and optimization of critical business systems, including payroll, reporting, and partner databases.
- Lead cross-functional process improvement initiatives to enhance efficiency and scalability.
- Track key performance indicators (KPIs) and build dashboards to facilitate real-time decision-making.
Qualifications
- 3–5+ years of experience in financial operations, business operations, healthcare administration, or a hybrid commercial role.
- CPA designation (required).
- Bachelor's degree in Business, Finance, or Accounting.
- Strong analytical, financial modeling, and business planning skills.
- Proven experience in negotiating contracts and managing vendor/partner relationships.
- Knowledge of healthcare operational economics (e.g., service mix, utilization, payer models) is a significant asset.
- Ability to thrive in a fast-growth, less structured environment and contribute to building operational frameworks.
- Proficiency with spreadsheets, CRM/HRIS systems, and financial analytics tools.
- Familiarity with ASPE and IFRS accounting standards.
Company
Perennial
Perennial is a leading provider of integrated primary care and wellness services, dedicated to serving seniors within retirement residences. By seamlessly blending on-site and virtual care, Perenni...
Toronto, Ontario, Canada
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