Lead UI/UX Designer

Lead UI/UX Designer - Bengaluru

About the Role:

We are seeking a Lead UI/UX Designer to define and guide the end-to-end experience for the ServiceNow Associate Portal. The role will lead user-centered discovery, experience strategy, interaction design, prototyping, and design validation for a global associate experience built on ServiceNow Employee Center Pro.

What You Will Do

• Lead UX strategy and design direction for the Associate Portal across desktop and mobile experiences.
• Plan and facilitate discovery workshops, stakeholder interviews, user research, journey mapping, persona development, and usability testing.
• Translate business needs into information architecture, user flows, wireframes, high-fidelity designs, and interactive prototypes.
• Create and govern a reusable design system aligned with enterprise brand standards.
• Mentor designers and researchers to establish practical UX standards.

Required Qualifications

• Bachelor’s degree in UX or related field, or equivalent experience.
• 8+ years of UX/product design experience with enterprise products.
• Strong portfolio demonstrating user research and measurable outcomes.
• Advanced proficiency with Figma or comparable tools.

Preferred Qualifications

• Experience designing ServiceNow Employee Center Pro, UI Builder, Next Experience.
• Knowledge of enterprise portal UX patterns.