Lead Software Engineer

We are seeking a Lead Software Engineer specializing in backend development to architect and build cutting-edge platform services for Freshworks. Leveraging your expertise in distributed systems, you will guide your team in creating highly available, millisecond-efficient systems that operate at internet scale, ultimately redefining customer experiences. If you are a driven engineer with a passion for system building, strong analytical skills, and a knack for innovative problem-solving, we encourage you to apply.

Key Responsibilities:

• Lead engineering teams in delivering scalable, low-latency, and cost-effective solutions for diverse product teams.
• Champion the design and implementation of solutions using various open-source distributed systems to deliver end-to-end products.
• Conceptualize and build novel solutions from the ground up, collaborating closely with architects and engineers across product teams to ensure seamless integration and widespread adoption.
• Define and establish key quality attributes for systems, along with measurable success criteria and metrics for products.
• Ensure personal and team adherence to Freshworks' compliance and information security protocols.

Qualifications:

• 6 to 9 years of relevant professional software engineering experience.
• Advanced proficiency in object-oriented programming principles and paradigms.
• Deep understanding of the Software Development Lifecycle (SDLC).
• Proven track record in designing highly scalable and performant systems.
• Experience conducting thorough peer code reviews.
• Exceptional analytical and problem-solving capabilities.
• Extensive hands-on programming experience.
• Expertise in data structures and algorithms.
• Solid foundation in system design principles and best practices.
• Bachelor's degree in Computer Science or equivalent practical experience.
• Experience working with large-scale, distributed systems.
• Intermediate knowledge of Ruby on Rails.
• Prior experience utilizing Amazon Web Services (AWS).
• Familiarity with contributing to or utilizing open-source projects.
• Experience with troubleshooting challenges in a SaaS environment with demanding deployment schedules.