Lead BizOps Engineer

Role Overview

Cynet Systems is currently recruiting for an unnamed client seeking a Lead BizOps Engineer. This key role focuses on protecting and advancing the software and systems behind the organization's services, ensuring high availability, performance, seamless integration, and capacity management.

Mission Statement

Our mission is to protect, provide for, and progress all organizational services with an ever-watchful eye on their availability, latency, performance, integration, and capacity. We aim to ensure the ultimate customer experience through rigorous system oversight.

Key Responsibilities & Requirements

• Demonstrate strong documentation and communication skills essential for cross-functional collaboration.
• Show working knowledge of automation principles to streamline operations.
• Maintain an intermediate understanding of core technical concepts across the stack.
• Apply hands-on intermediate knowledge in primary disciplines, with advanced proficiency in at least one area including:
• ITIL/ITSM Principles and Practice
• Software Development Lifecycle (SDLC)
• Infrastructure Administration (Unix, Windows, Mainframe)
• Network Architecture (Layer 1 to Layer 3)
• Middleware & Runtime Environments (J2EE/.NET/etc.)
• Load balancers and application firewalls (WAFs)
• Logging and Monitoring methods, standards, and tools
• DevOps Concepts & Tooling
• Resiliency, High Availability & Business Continuity Planning/Management
• Caching Concepts & Content Delivery Networks
• Configuration Management (& Infrastructure as Code)
• Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts
• Possess advanced understanding of Role Based Access Controls (RBAC) and Access Management protocols such as SAML, LTPA, SSO, and OAuth.
• Maintain self-driven execution capabilities for independent task completion.
• Utilize strong analytical and critical thinking skills to solve complex problems.
• Demonstrate advanced knowledge of Internet architecture and project delivery methodologies.
• Show intermediate knowledge in network troubleshooting techniques.
• Hold foundational knowledge of cryptographic services including HSMs and Certificates management.
• Cultivate a customer-focused mindset with deep understanding of key customer journeys and user experience principles.
• Exhibit the ability to coach, mentor team members, and foster growth within the organization.
• Demonstrate strong multi-tasking abilities and comfort handling difficult conversations professionally.