Java Technical Support Engineer

Java Technical Support Engineer at BairesDev

We are seeking a Java Technical Support Engineer to join our Incident Response Team. In this welcoming role, you will monitor applications, resolve issues, and help maintain robust Java-based systems for global clients.

About the Role:

• Provide technical support coverage during business hours across time zones.
• Monitor system performance and respond to alerts in real-time environments.
• Troubleshoot and resolve complex issues within Java applications.
• Document incidents, root cause analyses, and solutions for continuous knowledge sharing.
• Collaborate closely with development teams on process improvements and escalations.
• Participate in initiatives to enhance operational efficiency and system reliability.

We Are Looking For:

• Solid experience with Java development, debugging tools, and troubleshooting methodologies.
• Familiarity with IT support roles, incident response protocols (ITIL), and ticketing systems.
• Strong problem-solving skills, analytical thinking abilities, and attention to detail.
• Excellent communication skills in English at an advanced level for clear documentation and client interaction.

Benefits & Work Environment:

We make your life easier by offering 100% remote work from anywhere globally. Enjoy excellent compensation (in USD or local currency), fully provided hardware/software setups, flexible hours to create your own schedule, and paid parental leave/vacations.

Join an innovative multicultural environment where you collaborate with the global Top 1% of talent. We offer a supportive ecosystem featuring mentorship, promotion paths, skill development programs, and diverse growth opportunities for professionals at various experience levels passionate about Java.