IT Systems Engineer

IT Systems Engineer - End-User Support (India)

Trexquant Investment LP is seeking a highly skilled IT Systems Engineer to join our team in Gurugram, India. This role is crucial for supporting and scaling our end-user computing and IT infrastructure onsite. You will be instrumental in designing, automating, and optimizing systems to ensure a secure and high-performance environment for our company. This position may also require light, after-hours support for US users during India business hours.

Key Responsibilities

• Configure and deploy Windows and macOS desktops and laptops.
• Provide comprehensive first- and second-line support for hardware, software, and access-related issues.
• Manage and troubleshoot Windows 11 and macOS environments.
• Administer user accounts, identity management, and access controls across various systems.
• Lead the entire endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
• Troubleshoot login, Multi-Factor Authentication (MFA), Virtual Private Network (VPN), email, and general access issues.
• Design and optimize onboarding and offboarding workflows with a strong focus on automation, security, and auditability.
• Oversee the management of peripheral hardware, including camera infrastructure, printers, and access devices, as part of a holistic end-user experience strategy.
• Provide functional support and troubleshooting for Linux systems.
• Develop and maintain automation frameworks using PowerShell, Bash, or Python to reduce manual processes and enhance operational efficiency.

Networking & Infrastructure

• Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end.
• Oversee and enhance office network infrastructure, ensuring Wi-Fi and LAN performance and reliability.
• Assist with firewall access and connectivity issues.
• Escalate complex technical issues as required.

Operational Responsibilities

• Ensure the delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality.
• Proactively monitor and improve identity and authentication systems to ensure high reliability and rapid resolution of access-related issues.
• Manage and update tickets within the IT service management system.
• Maintain and track IT assets, including inventory and documentation.
• Ensure all systems adhere to patching and security standards.
• Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local Internet Service Providers (ISPs).
• Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists), ensuring their work meets corporate standards.
• Collaborate effectively with global IT teams on support and project initiatives.
• Conduct IT orientations for new hires, ensuring a smooth Day 1 experience and educating users on IT security best practices and company policies.

Requirements

• 2-5 years of experience in IT support or systems engineering roles.
• Hands-on experience with:
• Windows 11 and macOS (configuration, management, troubleshooting).
• User identity and access management concepts.
• Device management and endpoint deployment tools.
• Networking hardware and software.
• Experience with remote support tools.
• Working knowledge of scripting languages such as PowerShell, Bash, or Python.
• Basic understanding of Linux systems.
• Knowledge of fundamental networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience with hardware and end-user support.
• Familiarity with enterprise firewalls, switches, and wireless environments.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

Preferred Qualifications

• Experience working in a multi-office or global environment.
• Familiarity with Multi-Factor Authentication (MFA), Single Sign-On (SSO), and access control best practices.
• Experience with IT service management tools, such as ticketing systems.
• Relevant industry certifications (e.g., Microsoft, Apple, CompTIA, Cisco).

Benefits

• Competitive compensation package with performance-based bonuses.
• Work in a collaborative and friendly environment where you can influence IT deployment decisions and lead new initiatives.
• Comprehensive benefits, including healthcare and reimbursement for relevant online courses to enhance your skills.
• Weekly company-provided meals.

Trexquant is an Equal Opportunity Employer.