IT Support Technician II

About This Role

We are seeking an IT Support Technician II to provide comprehensive technical support across our ambulatory physician practices and urgent care sites. You will troubleshoot hardware, software, and mobile devices while supporting end users and internal team members.

Key Responsibilities

• Maintain secure, reliable technology infrastructure and asset-management processes in compliance with healthcare regulations.
• Act as a department ambassador by upholding customer service excellence and professional standards.
• Collaborate with the IT team to develop and implement new technologies through mentorship and problem management workflows.
• Provide first-level technical support, ensuring timely resolution or escalation of hardware and software issues.
• Manage end-user technology life cycle processes including procurement, refresh, and disposition.
• Perform configuration, repair, restoration, and migration for equipment, peripherals, mobile devices, and user data.
• Support video conferencing rooms and meetings effectively.
• Ttrain end users on best practices to ensure adoption of new technologies.
• Maintain accurate information in the CMDB (Configuration Management Database) including asset management audits and application support.