IT Support Specialist

TaskUs is seeking a dedicated IT Support Specialist to join our team in Gurgaon / Gurugram, India. In this role, you will be instrumental in ensuring the seamless operation of our IT infrastructure and providing exceptional support to our users.

As an IT Support Specialist, you will:

• Respond to user requests via telephone and email, accurately logging and recording queries.
• Analyze and diagnose the root causes of hardware and software failures.
• Identify and resolve malfunctions in computer hardware, software, and telecommunications systems, maintaining data and system integrity throughout.
• Perform tests, configuration, installation, modification, maintenance, and repair of computer hardware, operating systems, applications, and software updates.
• Assist in user application testing during program implementation, migration, and system maintenance phases.
• Conduct routine desktop system maintenance and upgrades, including applying OS patches.
• Create and maintain documentation for instructional procedures, such as hardware/software installation guides and knowledge-based troubleshooting techniques.
• Manage and maintain an accurate inventory of company-owned computer hardware assets, peripherals, and software licenses.
• Perform scheduled preventive maintenance on computer systems.

Requirements for this role include:

• A Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or a related IT/Computer field.
• A minimum of 1 year of relevant experience.
• Solid knowledge of IT systems and equipment, including installation, configuration, maintenance, and repair.
• Extensive understanding of IT requirements and demands within call center operations and corporate environments, particularly in operations support.
• Above-average problem-solving, decision-making, and analytical skills.
• Excellent English communication skills, both spoken and written.
• Adaptability to changing work schedules and hours, coupled with excellent customer orientation and interpersonal skills.
• A strong ability to document problems and solutions effectively is a significant advantage.
• Proficiency in time and project management.

At TaskUs, we offer competitive salaries, comprehensive benefits, and a 'People First' culture that supports your professional growth and well-being. We are committed to fostering an inclusive and equitable environment.